Reset the lock screen pattern using a Google account

Last Update Date : Jan 16. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.



If the Lock Screen Pattern is entered incorrectly for five consecutive times, a prompt screen will be displayed with a message to try again after 30 seconds. A Forgot Pattern option will also be displayed.


Step 1: At the bottom of the screen tap on Unlock via Google





Step 2: Enter your Google ID and Password.



lock screen 


If you have forgotten your Google account details, you can use the Backup PIN.


Backup PIN


During the initial setup of the device you are prompted to created a Backup PIN. Tap on Backup PIN then enter the number.


backup pin pin 



Recover Google account details


Step 1: Go to the Google Account sign-in website Click the Find my account link.


Step 2: On the Recovery Options page, select the appropriate option, and then click Continue button.




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