Reset the lock screen pattern using a Google account

Last Update Date : Jan 16. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

 

 

If the Lock Screen Pattern is entered incorrectly for five consecutive times, a prompt screen will be displayed with a message to try again after 30 seconds. A Forgot Pattern option will also be displayed.

 

Step 1: At the bottom of the screen tap on Unlock via Google

 

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Step 2: Enter your Google ID and Password.

 

 

lock screen 

  

If you have forgotten your Google account details, you can use the Backup PIN.

 

Backup PIN

 

During the initial setup of the device you are prompted to created a Backup PIN. Tap on Backup PIN then enter the number.

 

backup pin pin 

 

 

Recover Google account details

 

Step 1: Go to the Google Account sign-in website Click the Find my account link.

 

Step 2: On the Recovery Options page, select the appropriate option, and then click Continue button.

 

 

 

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For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."

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