Water and Dust Resistance

Last Update Date : Jan 16. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.



How do I ensure my Galaxy S5 is properly protected against water ingress?

Think the GS 5 is like a submarine. The Navy wouldn’t submerge it until all hatches were closed and secured. To do this please see the steps below.
Note: Do not allow device to get wet until you have completed all these steps.

1. Install the Back Cover
To close the cover, attach the upper part of the back cover and press firmly on each part in order. Ensure that the back cover is closed tightly. Use only Samsung-approved back covers and accessories with the device. The final step in sealing your device is to ensure the snap point just around to the left side of flash is closed.

2. Install the USB Cover
Ensure that the multipurpose jack cover is closed tightly. Run your finger along the cover to ensure it is “flush” with the rest of the case

FAQ about operating environment

Q: Can I use my Galaxy S5 device in Sea water or a Swimming pool?
A: We advise not to expose the device to water at high pressure, and avoid immersing the device in hot water, salt water, ionized water,or soapy water.

Q: Can I use my Galaxy S5 device in a Bathroom?
A: We advise not to use the device when the device is in very humid places, such as swimming pools or bathrooms.

Q: After my Galaxy S5 device has been underwater, will the earphone speaker work immediately after leaving the water?
A: Your device should not have any problem and the earphone speaker work should work as normal – however after any occasion the device gets wet, please dry it thoroughly with a clean, soft cloth before attempting to use the device.

Q: After my Galaxy S5 device has been underwater, will the earphone speaker work immediately after leaving the water?
A: Your device should not have any problem and the earphone speaker work should work as normal .

Q: If the area around the multipurpose connector of my Galaxy S5 gets wet, can I charge my device using the charger or USB cable?
A: If the device has been immersed in water or the area around the Multifunction connector is wet, please wipe device with a clean, soft cloth and allow the device to dry - once the device has dried, you can charge the battery.

Q: The device slightly vibrates when music is played at high volume, and a “bell like” sound can sometimes be heard. What’s the problem?
A: The water-resistant design of the Galaxy S5 causes it to vibrate slightly in certain conditions. Due to way the Galaxy S5 case is designed to prevent water entering the device, you may feel a vibration when for example, the volume level or music or game sound is set very high. However this is not a fault, and it does not affect the device’s performance.

Q: Is my Galaxy S5 compatible with accessories used on older devices
e.g. Charging Dock of Galaxy S4?
A: No – due to the design of the Multipurpose jack cover of the Galaxy S5 being designed to help protect the device against water and dust ingression the 5 will be not compatible with existing Desktop Dock, Multimedia Dock (Smart Dock) & Audio Dock used on older models.

Tips about water and dust resistance

Follow these tips carefully to prevent damage to the device and to maintain the water- and dust-resistant performance of the device.
·Whenever possible, keep your device dry and avoid immersion in water whenever possible, and gently wipe dry after exposure to liquid.
·Avoid exposing your device to water at high pressure or in situations where there is fast running water.
(e.g. In the sea, under a shower)
·Do not use a screen protector.
·This causes sensor malfunctions.
·Ensure that the back and multipurpose jack covers are tightly closed. Otherwise, they may not provide protection from water and dust.
·Do not open the back cover using wet hands or when the device is wet.

** "To aid us in creating better support content for you, kindly complete the survey below if your query was resolved. Your rating and comments should only be based on the above content.

For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."

Thank you for your feedback!

Need more help? Contact Us.


Monday to Sunday
24 hours / 7 days a week


We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


For all products

0800 726 786
(0800 SAMSUNG)

24 hours / 7 days a week

For Smart Mobile Devices

0800 6 726 786
(0800 M SAMSUNG)

24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

At Your Service

Product Registration or Request for a Callback

Track my Repair

Get updates on your Samsung Service

Contact Us