What are the conditions around my mobile phone battery warranty?

Last Update date : Nov 23. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Battery warranty and information around battery service are listed below:

  • The battery is sold with the phones complete sales package
  • All Samsung parts and accessories purchased together with the Samsung product are covered under this Warranty for the period specified in the table below. Generally Samsung will replace the defective part or accessory which is the subject of the claim during this period.


  • You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty. Please refer to the specific period below.


Product - Bluetooth Headsets
Warranty Period (In-Box) - 12 months
Warranty Period (Out-Box) - 12 months


Product - Out-Box Batteries
Warranty Period (Out-Box) - 12 months


Product - Other Accessories
Warranty Period (In-Box) - 6 months
Warranty Period (Out-Box) - 6 months

For more information regarding your warranty check out our Warranty Page. 


If you have reason to believe that the battery performance has decreased then you may need to send the phone and battery in to an authorised service centre for battery analysis and its current capacity when fully charged.

When the battery is not lasting as long as expected the root cause may not be related to the battery itself.


You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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