Remote Control Issue on 2016 TV model

Last Update Date : Jan 16. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

 

Symptom:

Remote control is intermittently working particularly on volume / channel button

 

Cause:

We added security features on our software to work with HBBTV channel but some component

interfere with remote control signal (RF signal).

 

Solution:

Upgrade the latest TV firmware

    ex. T-JZMUABC : version 1208.2 and above

          T-JZL6UABC: version 1208.2 and above 

 

 Option 1) On The Network (OTN) if your TV is connected to the internet

     ->Menu->Support->Software Update->Update Now and follow the onscreen guide

 

 Option 2) Go to www.samsung.com/nz/support  and download the firmware then unzip the file.

        - Copy the file in the root directory of a thumb drive.

        - Plug the thumb drive to the TV USB port.

 

     ->Menu->Support->Software Update->Update Now and follow the onscreen guide.

 

 Menu-> Support

support 

 

 Support-> Software Update

softwareupdate 

 

 Software Update->Update Now

Update now 

 

 

 

 

 

 

 

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For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days

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