How do I upload personal photos and what is art store subscription on The Frame?

Last Update date : Nov 23. 2020
the frame tv

Photos can be uploaded from your phone via Samsung Smart View App or you can connect a USB drive to the One Connect box. You can select images to display from My Collection on your Frame TV. Both personal photos and purchased artwork are saved on My Collection.

art mode

Frame TV comes with 100 Samsung collection of exclusive artwork. You can add your photos captured from mobile devices and save them to My Collection or download artwork from the Art Store. Subscription to Art Store can be made to get full access to all the available artwork. 

Please note:  Refer to Art Store for offers and change in subscription charges.

How to preview and save photos to The Frame

1 Open the Smart View app
open the smart view app
2 Select The Frame TV
Select The Frame
3 Select My Collection
Select My Collection
4 Select the image you want to use
5 Select the 3 dot menu button in the top right to see Matte, Collage and Info options
Matte, Collage and Info
6 Select Preview to see what the image will look like on The Frame
Preview to see what the image will look like on the frame
7 Select Set to save the image to The Frame
save image to The Frame

Picture Size Requirements for upload:

All single matte styles can be set to all 10 colour options

MODERN MATTE

Colours 1 - 10 available

Picture size Modern matte

Minimum image size: 3457px x 1780px

PANORAMIC MATTE

Colours 1 - 10 available

Picture size for panoramic matte

Minimum image size: 3457px x 680px

SHADOWBOX MATTE

Colours 1 - 10 available

Picture size for Shadowbox matte

Minimum image size: 800px x 800px (marked in red)

Image cropping size: 3586px x 1944px (marked in green)

The shadow box is a flexible format that assumes the proportions of a given image with the minimum size of 800px x 800px

TRIPTYCH MATTE

Colours 1 - 10 available

Picture size for Triptych Matte

Minimum image size: 3028px x 1720px

Collages can only be made on the Smart View app and sent to the TV.

All collage matte styles can be set to all 10 colour options.

MIXED MATTE

Colours 1 - 10 available

Collage Mixed Matte

A Minimum image size: 986px x 1387px

B Minimum image size: 1955px x 1387px

SQUARES MATTE

Colours 1 - 10 available

Collage Squares Matte The Frame

A Minimum image size: 780px x 780px

B Minimum image size: 780px x 780px

C Minimum image size: 780px x 780px

TRIPTYCH MATTE

Colours 1 - 10 available

Collage Triptych Matte The Frame

A Minimum image size: 850px x 1280px

B Minimum image size: 850px x 1280px

C Minimum image size: 850px x 1280px

For more information about The Frame TV, see below FAQ :

TV specifications and Accessories for The Frame

Samsung 2019 QLED TV / Frame TV Intelligent Mode Features.

 

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

Thank you for your feedback!

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