Samsung Concierge

Enjoy VIP After-sales with your
Galaxy S10+ | S10 | S10e

Valid from March 1 to Dec.31. 2019

Samsung Concierge for Galaxy S10+ | S10 | S10e

Enjoy these premium services as our way of appreciating your purchase

Icon of 24/7 dedicated hotline service for Samsung Concierge

24/7 DEDICATED HOTLINE

Available Nationwide

Dedicated toll-free hotline with customer partners ready to assist on configuration, diagnostics, and even help on repairs.
1-800-8-726-8888 (Globe)
1- 800-10-726-8888 (PLDT)
*(02) 8660-8888 (Standard Landline)

*Standard charges apply

Icon of free pick-up and delivery for Samsung Concierge

FREE PICK-UP & DELIVERY

Available nationwide

Option to have damaged phone picked up from preferred address for repair at Samsung Service Centers. Once phone is repaired, it can also be brought back to the same address.

Icon service express lane for Samsung Concierge

SERVICE EXPRESS LANE

Available in 11 ASCs nationwide (see below)

Skip long lines and save time when you visit any of our eleven (11) Authorized Samsung Service Centers below.

Icon pre-appointment bookings for Samsung Concierge

PRE-APPOINTMENT BOOKINGS

Available nationwide

Make hassle-free appointments via hotline, and
Shorten actual handling time when you show up in your preferred schedule.

Icon remote assistance for Samsung Concierge

REMOTE ASSISTANCE

Available nationwide

Our tech experts can connect ad control your Samsung device remotely to help you with your concern.
Install and run the Smart Tutor App in Play store.
Select the country, and accept terms and conditions.
Get the 6-digit code from the Call Center Agent.

Icon of hassle-free datatransfer for Samsung Concierge

HASSLE-FREE DATA TRANSFER

Available in all SES and ASCs

Receive dedicated switching service using Samsung Smart Switch from our Customer Service Consultants.

SERVICE EXPRESS LANE LOCATIONS

AUTHORIZED SERVICE CENTER LOCATION ADDRESS
321 Electronics Service Center Dagupan Ground Floor IMC Building, Brgy. 2 & 3 Corner Nueva Rizal Street Dagupan City, Pangasinan
Chronicle Electronics Corp. Las Pinas Metro Manila Unit 101 Almanza Square Bldg. 490 Alabang-Zapote Rd. cor. BF Homes Almanza, Las Piñas City
Raycon Airconditioning, Refrigeration & Service Metro Manila G/F Unit 3 Showcase Capital Center Marcos Highway Brgy. San Isidro Cainta, Rizal
Jan BC Mobile Inc. Metro Manila 4th Flr. Bldg. B Cyber Zone Area SM Megamall Mandaluyong City
Mind Alliance Ventures, Inc Metro Manila Space # 431 Ax1 SM North EDSA Annex 1 Bldg. EDSA, Quezon City
Platinum Mobile Marketing Metro Manila Unit 201-203-271 (Cz) J.W. Diokno Boulevard Cyberzone SM Mall Of Asia Complex, Pasay City
Junrex Cellphone and Acc. Cebu 3F New Bldg, Ayala Center, Cebu City
Jazzy Technical Services - Iloilo Iloilo One Rodolfo Place Bldg., H. Montinola Cor Muelle Loney Sts., Brgy. Pres. Roxas, Iloilo City
Lagman Electronics Services Cagayan De Oro Dupoint Blg. Door #2 Don Apolinar Velez St. Cagayagan De Oro
Banana Telecommunications, Inc. Davao 3/F Abreeza Ayala Mall, JP Laurel St., Davao City
Mystic Electronics Davao Unit 3A and 4A Ground Floor, Bormaheco Bldg JP Laurel Ave. Bajada Davao City