Galaxy Note7 Exchange
Galaxy Note7 Exchange
Automatic Software Update Notice
As your safety is our top priority, we urge you to stop using your Galaxy Note7 and contact your place of purchase or a Samsung authorized service center.
December 13, 2016
For safety concerns related to the battery, the maximum charge will be limited to 30% starting December 15, 2016. You also may not be allowed to take your Note7 on a flight in carry-on or checked baggage even if it is powered off. We apologize for the inconvenience.
October 20, 2016
For safety concerns related to the battery, the maximum charge will be limited to 60% starting October 31.
Samsung Galaxy Note7 Exchange and Refund Mechanics
Samsung is committed to ensuring that consumers have the highest quality devices in their hands. To ensure consumer safety, we are advising users of Galaxy Note7 to power down their phones, both original and replacement units, and contact their place of purchase to exchange to a Galaxy S7 edge or request for a full refund.
For devices purchased through Globe and Smart, owners should contact their telco operators. Globe subscribers may call the hotline numbers: 7301000 for landline and 211 for mobile. Smart subscribers may visit the Smart Store where they got their device; if purchased online, they may also visit the Smart Store.
For those who bought from Lazada, owners should contact them directly.
Galaxy Note7 Exchange Mechanics:
| 1. | All Galaxy Note7 devices bought from authorized stores and telco operators in the Philippines are covered by the exchange mechanics. This will run until December 31, 2016. |
| 2. | To exchange, all Galaxy Note7 device owners should bring the device, the full box, proof of purchase, and one (1) valid ID to the store where it was purchased. |
| 3. | The owner should surrender the device and the full box to the store and they will receive a brand new Galaxy S7 edge at no extra cost. |
| 4. | The warranty period of the new device will be adjusted to reflect the date of the exchange. |
| 5. | If Galaxy Note7 owners are unable to contact the store where they bought the device, they can contact the Samsung Philippines Customer Service Hotline at (+632)422-2111. |
| 6. | For Galaxy Note7 owners who purchased their device in the Philippines and are now located in another country, please contact the Samsung Customer Service Center in that country. You can find out the contact numbers by visiting www.samsung.com and selecting the country where you are located in. |
Galaxy Note7 Refund Mechanics:
| 1. | Galaxy Note7 device owners also have the option to a full refund until December 31, 2016. All Galaxy Note7 devices bought from authorized stores in the Philippines are covered by the refund option. |
| 2. | To avail of the refund, all Galaxy Note7 device owners should first contact the store where the device was purchased so that the necessary arrangement can be prepared upon your visit. You may refer to the stores’ contact details here [SES]. |
| 3. | The owner should bring the device, the full box, proof of purchase, and one (1) valid ID to the store where it was purchased. |
| 4. | The owner should surrender the device and the full box to the store and they will receive the refund amount of the Galaxy Note7’s SRP of Php39,990. |
| 5. | For Galaxy Note7 owners who have purchased their device in the Philippines and are now located in another country, please contact the Samsung Customer Service Center in that country. You can find out the contact numbers by visiting www.samsung.com and selecting the country where you are located in. |
Samsung’s Customer Service hotlines are as follows:
02 422 2111
Toll Free Globe: 1 800 8 726 7864
Toll Free PLDT: 1 800 10 726 7864
FAQs
| 1. |
I have a Galaxy Note7. What should I do? You should back up your data and then immediately power down your device. |
| 2. |
How do I backup my data? You can do so by swiping down on the screen, pressing the Settings gear icon on the upper right, then go to Cloud and Accounts > Backup and Reset > Back up my data. Select the data you want to back up then press the “Back up now” button at the bottom of the screen. You may also want to download the Samsung Smart Switch app via Google Play so you can easily transfer your data when the replacement device is available. |
The Galaxy Note7 Exchange and Refund Mechanics
| 1. |
I’ve backed up my data. What do I do? Just go to the store where you bought your Galaxy Note7 so you can have it exchanged. In case of a refund, please contact first your store so that the necessary arrangement can be prepared upon your visit. You may refer to the stores’ contact details here [SES]. |
| 2. |
I’m at the store where I bought my device. What do I need to do? Just surrender your Galaxy Note7 device and the full box, show your proof of purchase and one (1) valid ID. You may choose to exchange with a brand new Galaxy S7 edge or avail of a refund. |
| 3. |
Will you reimburse to me the SRP difference of the Galaxy S7 edge and the Galaxy Note7? Yes, the store will reimburse to you the SRP difference. |
| 4. |
What if the store doesn’t have the Galaxy S7 edge that I want? You can just wait for new stocks to arrive or avail of the refund. |
| 5. |
I bought my device through a telco operator and I want to have it exchanged. What do I do? For devices purchased through Globe and Smart, owners should contact their telco operators. Globe subscribers may call the hotline numbers: 7301000 for landline and 211 for mobile. Smart subscribers may visit the Smart Store where they got their device; if purchased online, they may also visit the Smart Store. For those who bought from Lazada, owners should contact them directly. |
| 6. |
I bought my device through a store but I cannot go to it for the exchange or refund. What can I do? You can call the Samsung Customer Hotline, 1-800-10-7267864 [PLDT Toll Free] 1-800-8-7267864 [Globe Landline and Mobile] +63 (2) 422-2111 [Standard Landline] |
| 7. |
I don’t want a replacement or an exchange, I just want a refund. What do I do? In case of a refund, please contact first your store so that the necessary arrangement can be prepared upon your visit. You may refer to the stores’ contact details here [SES]. |
| 8. |
How much is the refund? The refund amount will be the SRP of Php39,990. |
| 9. |
What will be the warranty period of my exchanged device? The start date of your warranty will be upon availment of your new device. |
SES Points of Exchange
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AYALA ABREEZA MALL (082) 295 3567 ALABANG TOWN CENTER 822 7704 AYALA CENTER CEBU (032) 238 8958 AYALA CENTRIO MALL (0909) 4083772 AYALA HARBOR POINT (0932) 228 0008 AYALA MARQUEE MALL (045) 304 1109 AYALA TRINOMA (02) 915 5771 BQ MALL BOHOL CITY (0909) 2225934 CSI LA UNION (072) 888 2233 CSI MALL LUCAO 0995 4864 048 FESTIVAL MALL (02) 659 6186 FISHER MALL (0928 5442104 / 364 4561 GAISANO ILIGAN 975 3886 151 GAISANO MALL DAVAO (0908) 1111185 GAISANO MALL KALIBO AKLAN (0915) 4581547 GAISANO MALL TAGUM (0946) 5995218 GATEWAY MALL (032) 285 1596 GLORIETTA (02) 752 7476 GREENHILLS (02) 661 6332 ISLAND CITY MALL (ICM) BOHOL (0999) 9910594 J CENTRE MALL CEBU (032) 421 1537 KCC MALL GENSAN 301 7464 LIMKETKAI MALL 854 8999 MARKET MARKET 798 2689 NCCC MALL DAVAO 321 6511 NEO CALAPAN MALL (0922) 8142336 NEPO MALL DAGUPAN 523 4828 PUREGOLD LAOAG 670 7631 ROBINSONS ANTIPOLO 531 4691 ROBINSON'S BACOLOD (034) 708 8088 |
ROBINSON'S CALASIAO (0910) 333 1142 ROBINSONS GALLERIA (02) 661 7949 ROBINSONS ILOILO 333 4254 ROBINSONS LIPA (043) 740 8283 ROBINSON'S MAGNOLIA (02) 961 3056 ROBINSONS MALOLOS 931 3385 ROBINSONS MANILA (ERMITA) (02) 354 4663 ROBINSONS PLACE ILOCOS 677 2841 ROBINSONS ROXAS CITY (0935) 8919801 / (0946) 9560617 ROBINSONS SANTIAGO 323 2529 SHANGRI-LA PLAZA MALL 454 8975 SM ANGONO 997 1947 SM AURA (02) 8089391 SM BACOLOD (034) 7097677 SM BACOOR (0923) 8224241 SM BAGUIO (0989) 8442000 / (074) 442 4718 SM BATANGAS (0947) 9280408 SM BF PARANAQUE (0917) 9504242 SM CABANATUAN 941-0426 SM CALAMBA (0949) 7694880 SM CAUAYAN 323 1550 SM CEBU (032) 236 3123 SM CITY LUCENA (0909) 762 0950 SM CLARK (0917) 5605430 / (0915) 8698555 SM CONSOLACION (032) 4234798 SM CUBAO (032) 911 2758 SM DASMARINAS (0917) 863 1767 SM DAVAO 295 7427 SM FAIRVIEW (02) 352 8423 SM GENSAN (0932) 1487972 |
SM LANANG PREMIERE 2851536 SM LAS PIÑAS 0932 0810 261 SM LIPA (0943) 5484238 SM MANDURRIAO ILOILO (033) 330 0353 SM MANILA (02) 353 1767 SM MARIKINA (02) 477 1883 SM MARILAO (0923) 620 8233 SM MEGACENTER 940-6250 SM MEGAMALL (02) 631 1276 SM MOA (02) 550 2140 SM MOLINO (043) 4359 488 SM NAGA (0949) 8155520 SM NORTH EDSA (02) 332 6471 / 332 6454 SM NOVALICHES 961 5192 SM PAMPANGA (0923) 9796883 / (0933) 676348 / (0933) 1646966 SM ROSALES (0932) 6037477 SM SAN JOSE BULACAN 913 2039 SM SAN LAZARO (02) 354 5499 SM SAN MATEO 656 2188 SM SANGANDAAN 332 8948 SM SOUTHMALL (0917) 717 7152 SM STA. MESA (02) 713 1486 SM STA. ROSA 502 3817 SM TARLAC (0923) 4819370 SM TAYTAY (0918) 3671288 SM TRECE MARTIRES 0905 5642 002 SM VALENZUELA 0917 8691 373 / 372 3173 SMDC LIGHT MALL 535 1066 STA LUCIA EAST MALL 532 69290 STARMALL PRIMA TAGUIG 531 8126 |
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AYALA ABREEZA MALL (082) 295 3567 ALABANG TOWN CENTER 822 7704 AYALA CENTER CEBU (032) 238 8958 AYALA CENTRIO MALL (0909) 4083772 AYALA HARBOR POINT (0932) 228 0008 AYALA MARQUEE MALL (045) 304 1109 AYALA TRINOMA (02) 915 5771 BQ MALL BOHOL CITY (0909) 2225934 CSI LA UNION (072) 888 2233 CSI MALL LUCAO 0995 4864 048 FESTIVAL MALL (02) 659 6186 FISHER MALL (0928) 5442104 / 364 4561 GAISANO ILIGAN 975 3886 151 GAISANO MALL DAVAO (0908) 1111185 GAISANO MALL KALIBO AKLAN (0915) 4581547 GAISANO MALL TAGUM (0946) 5995218 GATEWAY MALL (032) 285 1596 GLORIETTA (02) 752 7476 GREENHILLS (02) 661 6332 ISLAND CITY MALL (ICM) BOHOL (0999) 9910594 J CENTRE MALL CEBU (032) 421 1537 KCC MALL GENSAN 301 7464 LIMKETKAI MALL 854 8999 MARKET MARKET 798 2689 NCCC MALL DAVAO 321 6511 NEO CALAPAN MALL (0922) 8142336 NEPO MALL DAGUPAN 523 4828 PUREGOLD LAOAG 670 7631 ROBINSONS ANTIPOLO 531 4691 ROBINSON'S BACOLOD (034) 708 8088 ROBINSON'S CALASIAO (0910) 333 1142 ROBINSONS GALLERIA (02) 661 7949 ROBINSONS ILOILO 333 4254 ROBINSONS LIPA (043) 740 8283 ROBINSON'S MAGNOLIA (02) 961 3056 ROBINSONS MALOLOS 931 3385 ROBINSONS MANILA (ERMITA) (02) 354 4663 ROBINSONS PLACE ILOCOS 677 2841 ROBINSONS ROXAS CITY (0935) 8919801 / (0946) 9560617 ROBINSONS SANTIAGO 323 2529 SHANGRI-LA PLAZA MALL 454 8975 SM ANGONO 997 1947 SM AURA (02) 8089391 SM BACOLOD (034) 7097677 SM BACOOR (0923) 8224241 |
SM BAGUIO (0989) 8442000 / (074) 442 4718 SM BATANGAS (0947) 9280408 SM BF PARANAQUE (0917) 9504242 SM CABANATUAN 941-0426 SM CALAMBA (0949) 7694880 SM CAUAYAN 323 1550 SM CEBU (032) 236 3123 SM CITY LUCENA (0909) 762 0950 SM CLARK (0917) 5605430 / (0915) 8698555 SM CONSOLACION (032) 4234798 SM CUBAO (032) 911 2758 SM DASMARINAS (0917) 863 1767 SM DAVAO 295 7427 SM FAIRVIEW (02) 352 8423 SM GENSAN (0932) 1487972 SM LANANG PREMIERE 2851536 SM LAS PIÑAS 0932 0810 261 SM LIPA (0943) 5484238 SM MANDURRIAO ILOILO (033) 330 0353 SM MANILA (02) 353 1767 SM MARIKINA (02) 477 1883 SM MARILAO (0923) 620 8233 SM MEGACENTER 940-6250 SM MEGAMALL (02) 631 1276 SM MOA (02) 550 2140 SM MOLINO (043) 4359 488 SM NAGA (0949) 8155520 SM NORTH EDSA (02) 332 6471 / 332 6454 SM NOVALICHES 961 5192 SM PAMPANGA (0923) 9796883 / (0933) 676348 / (0933) 1646966 SM ROSALES (0932) 6037477 SM SAN JOSE BULACAN 913 2039 SM SAN LAZARO (02) 354 5499 SM SAN MATEO 656 2188 SM SANGANDAAN 332 8948 SM SOUTHMALL (0917) 717 7152 SM STA. MESA (02) 713 1486 SM STA. ROSA 502 3817 SM TARLAC (0923) 4819370 SM TAYTAY (0918) 3671288 SM TRECE MARTIRES 0905 5642 002 SM VALENZUELA 0917 8691 373 / 372 3173 SMDC LIGHT MALL 535 1066 STA LUCIA EAST MALL 532 69290 STARMALL PRIMA TAGUIG 531 8126 |