Galaxy Z Premier Service

As a Galaxy Z customer, you benefit from our specialized customer care services designed to offer the best possible experience to our valued customers.

Galaxy Z Premier Service

As a Galaxy Z customer, you benefit from our specialized customer care services designed to offer the best possible experience to our valued customers.

24-hour Concierge

Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your concerns and inquiries. You may contact our call center consultants at our toll-free hotline numbers: 1-800-8-726-8888 (Globe) or 1-800-10-726-888 (PLDT/Smart) or at our standard landline* (02) 8660-8888

*Standard charges apply

1 year of worry-free Samsung Care+ Protection

Enjoy the added comfort of accidental damage and liquid damage for 1 year, with 1 time free repair and excess fee of ₱7,450 per claim. Just register your new Galaxy Z Fold 2 or Galaxy Z Flip for Samsung Care+ within 14 days of purchase to get covered. Galaxy Fold customers must register within 30 days of purchase to be eligible.

How to register?

Free Pick-up & Delivery

Saving you time and trouble is our priority. Our dedicated service staff will pick up and deliver your Galaxy Z Fold 2, Galaxy Fold, or Galaxy Z Flip at your convenience.

FAQs:

You must register your Galaxy Z Fold2 or Galaxy Z Flip within 14 days of purchase* in order to receive this complimentary Samsung Care+ coverage. You can register via Samsung Members App or via the Samsung Care+ online store.
*Galaxy Fold customers must register in the Samsung Care+ portal within 30days of device purchase.

Samsung Care+ coverage includes 12 months accidental damage and liquid damage (ADLD) for Galaxy Z Fold21, Galaxy Fold, and Galaxy Z Flip. It is subject to an excess fee ₱7,450 per claim.

With effect from 14 February 2020, the Galaxy Fold Premier Service will be re-branded as the Galaxy Z Premier Service. The Samsung Galaxy Z Fold2, Samsung Galaxy Fold and Samsung Galaxy Z Flip will qualify for the entitlements under the Galaxy Z Premier Service in accordance with the terms of the Customer Agreement for Samsung Galaxy Z Premier Service.

You can also enjoy other complimentary customer service benefits, such as 24/7 dedicated support, one-time screen replacement and screen protector via Samsung Care+, free door-to-door pick-up and delivery service, data transfer assistance, diagnostic checks and dedicated priority queue at authorized Samsung Service Centers.