Galaxy Z Premier Service

As a Galaxy Z customer, you benefit from our specialized customer care services designed to offer the best possible experience to our valued customers.

Galaxy Z Premier Service

As a Galaxy Z customer, you benefit from our specialized customer care services designed to offer the best possible experience to our valued customers.

24-hour Concierge

Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your concerns and inquiries. You may contact our call center consultants at our toll-free hotline numbers: 1-800-8-726-8888 (Globe) or 1-800-10-726-8888 (PLDT/Smart) or at our standard landline* (02) 8660-8888

What services can I avail? *Standard charges apply

1 year of worry-free Samsung Care+ Protection

Enjoy the added comfort of accidental damage and liquid damage for 1 year, with 1 time repair service with excess fee of ₱7,450 per claim. Your new Galaxy Z Fold2 will be automatically enrolled and will receive a push notification confirming that the device is protected within 14 days from device purchase

How to register?

Samsung Concierge

Get VIP after-sales support on your Galaxy Z Fold2 such as Door-to-Door Delivery, Loaner Unit*, VIP Express Lane*, and Pre-Appointment Booking*at select Samsung Service Centers and Samsung Experience Stores nationwide.

*Participating service centers:

Service Center Location Loaner Unit VIP Express Lane Prebooking
Samsung Customer Service Center Cainta Cainta
Your Galaxy Z Fold2 will be automatically enrolled to Samsung Care+. Your device will receive a push notification within 14 days to confirm device is protected by Samsung Care+.
Samsung Concierge for the Galaxy Z Fold2 also includes the following customer service benefits:
Remote Service Assistance via Hotline
Pre-Appointment Booking via Samsung Members or through our website to select your preferred service center and schedule
VIP Express Lane on select service centers nationwide
Free Data Transfer using Samsung Smart Switch from our promoters and customer service representatives.
Loaner Unit to use temporarily while phone is being repaired.
Samsung Care+ coverage includes 12 months accidental damage and liquid damage (ADLD) for Galaxy Z Fold21. It is subject to an excess fee ₱7,450 per claim.
1Per DTI Fair Trade Permit No. FTEB-104677 Series of 2020. Terms and conditions apply.
With effect from 14 February 2020, the Galaxy Fold Premier Service will be re-branded as the Galaxy Z Premier Service. The Samsung Galaxy Z Fold2, Samsung Galaxy Fold and Samsung Galaxy Z Flip will qualify for the entitlements under the Galaxy Z Premier Service in accordance with the terms of the Customer Agreement for Samsung Galaxy Z Premier Service.

24-hour Concierge

Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your concerns and inquiries. You may contact our call center consultants at our toll-free hotline numbers: 1-800-8-726-8888 (Globe) or 1-800-10-726-8888 (PLDT/Smart) or at our standard landline* (02) 8660-8888

What services can I avail? *Standard charges apply

Samsung Concierge

Get VIP after-sales support on your Galaxy Z Fold2 such as Door-to-Door Delivery, Loaner Unit*, VIP Express Lane*, and Pre-Appointment Booking*at select Samsung Service Centers and Samsung Experience Stores nationwide.

*Participating service centers:

Service Center Location Loaner Unit VIP Express Lane Prebooking
Samsung Customer Service Center Cainta Cainta
Samsung Concierge for the Galaxy Z Fold2 also includes the following customer service benefits:
Remote Service Assistance via Hotline
Pre-Appointment Booking via Samsung Members or through our website to select your preferred service center and schedule
VIP Express Lane on select service centers nationwide
Free Data Transfer using Samsung Smart Switch from our promoters and customer service representatives.
Loaner Unit to use temporarily while phone is being repaired.
With effect from 14 February 2020, the Galaxy Fold Premier Service will be re-branded as the Galaxy Z Premier Service. The Samsung Galaxy Z Fold2, Samsung Galaxy Fold and Samsung Galaxy Z Flip will qualify for the entitlements under the Galaxy Z Premier Service in accordance with the terms of the Customer Agreement for Samsung Galaxy Z Premier Service.

24-hour Concierge

Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your concerns and inquiries. You may contact our call center consultants at our toll-free hotline numbers: 1-800-8-726-8888 (Globe) or 1-800-10-726-8888 (PLDT/Smart) or at our standard landline* (02) 8660-8888

What services can I avail? *Standard charges apply

1 year of worry-free Samsung Care+ Protection

Enjoy the added comfort of accidental damage and liquid damage for 1 year, with 1 time repair service with excess fee of ₱7,450 per claim. Just register your new Galaxy Fold within 30 days of purchase to be eligible.

How to register?

Samsung Concierge

Get VIP after-sales support on your Galaxy Z Fold2 such as Door-to-Door Delivery, Loaner Unit*, VIP Express Lane*, and Pre-Appointment Booking*at select Samsung Service Centers and Samsung Experience Stores nationwide.

*Participating service centers:

Service Center Location Loaner Unit VIP Express Lane Prebooking
Samsung Customer Service Center Cainta Cainta
You must register your Galaxy Fold in the Samsung Care+ portal within 30 days of device purchase in order to receive this complimentary coverage.
Samsung Concierge for the Galaxy Fold also includes the following customer service benefits:
Remote Service Assistance via Hotline
Pre-Appointment Booking via Samsung Members or through our website to select your preferred service center and schedule
VIP Express Lane on select service centers nationwide
Free Data Transfer using Samsung Smart Switch from our promoters and customer service representatives.
Loaner Unit to use temporarily while phone is being repaired.
Samsung Care+ coverage includes 12 months accidental damage and liquid damage (ADLD) for Galaxy Fold. It is subject to an excess fee ₱7,450 per claim.
Samsung Care+ coverage includes 12 months accidental damage and liquid damage (ADLD) for Galaxy Fold. It is subject to an excess fee ₱7,450 per claim.