Black Screen after upgrading to Windows 8

Last Update Date : Jan 08. 2018

1. Symptoms:
Black screen may occurs on first booting when graphic driver is installed again after removing the graphic driver on "Uninstall a program"

2. Cause:
It is Windows 8 bug

3. Countermeasure

The customer can use the system if he/she only touch the screen using mouse or touchpad.

4. Countermeasure:
Let the customer knows it is Windows 8 problem. There is no problem for using the system.


 

Note: for all windows 8 models.

 

Solution:

1. update f/w to latest version(www.samsung.com/ph/support)

 

2. update h/w drivers using s/w update software

 

if prob1em occur please call samsung toll free 1-800-10- Samsung

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