HDD Controller Failure

Last Update Date : Jan 09. 2018

If the hard drive is not detected or there is a problem with the hard drive controller, try the following:

  • Make sure the hard drive power connector and ribbon cable are connected.
  • If you cannot access the drive, enter the BIOS setup program and make sure that the correct CMOS settings are chosen for the drive and make sure that the hard drive and floppy controllers are enabled. Also check the boot order. Note: On most systems, you can use the auto detect feature to determine the correct CMOS parameters and to see if it can see the drive.
  • If you have no IDE drives, select no hard drives installed in the BIOS setup program.
  • For IDE drives, check the jumper settings of all of the IDE devices, especially the master, slave or stand-alone jumpers.
  • For SCSI drives, check the jumper settings of all SCSI devices. Make sure the primary hard disk is set to SCSI ID 0. Check during POST to see if the SCSI BIOS is loading and finding any SCSI devices. If not, check the host adapter installation including IRQ, DMA and I/O settings.
  • Swap the controller card, cable and hard drive, one at a time.

If the drive is still not detected, contact Customer Care at 1-800-10-SAMSUNG for further troubleshooting.

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