System hang at Samsung logo screen by forced shutdown

Last Update Date : Jan 10. 2018

Symptom:        If booting process is interrupted at the screen of Samsung logo

                       'and running circle due to power disconnection or forced shutdown.


                        'When this behavior is repeated twice,

                        'Restore and cancel buttons automatically appear in the recovery screen after "Startup repair" is shown.


Cause:             'Even though the hard shutdown is not a normal scenario,

                        'Startup repair basically work,

                        but for some reasons, sometimes this problem happens in some machines.


'Countermeasure :    Please let the customers understand that this is not a problem on their systems and guide them to reboot.

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