Samsung Front Loader Washing Machine Maintenance

Last Update Date : May 03. 2019
Washing Machine Maintenence

Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle

Eco Drum Clean Click to Expand

Perform this course regularly to clean the drum and to remove bacteria from it. 

1 Press Power to turn on washing machine.
2 Turn the Cycle Selector to select ECO DRUM CLEAN
3 Press Start/Pause.

The water temperature for ECO DRUM CLEAN is set to 70 °C, which cannot be changed.

Do not use any cleaning agents for cleaning the drum. Chemical residue in the drum deteriorates the washing performance.

• The ECO DRUM CLEAN reminder appears on the main screen once every 40 washes. It is advisable to perform the ECO DRUM CLEAN regularly.
• When you first see this reminder, you can ignore the reminder for 6 consecutive times. From the 7th wash, the reminder does not appear. However, it appears again on the second 40th wash.

Smart checkClick to Expand

To enable this function, you must first download the Samsung Smart Washer app at the Play Store or the Apple Store, and install it on a mobile device featuring a camera function.


The Smart Check function has been optimized for Galaxy & iPhone series (applicable models only).

1 Press and hold Spin and Dry Level simultaneously for 3 seconds to enter the Smart Check mode
2 The washing machine starts the selfdiagnosis procedure and displays an information code if a problem is detected.
3 Run the Samsung Smart Washer app on your mobile device, and tap Smart Check.
4 Put the mobile device close to the washing machine’s display so that the mobile device and the washing machine face each other. Then, the information code will be recognized automatically by the app.
5 When the information code is recognized correctly, the app provides detailed information about the problem with applicable counteractions.

• The function name, Smart Check, may differ depending on the language.
• If the washing machine reflets light on the display, the app may fail to recognize the information code.
• If the app fails to recognize the Smart Check code consecutively, enter the information code manually onto the app screen. 

Using Dry courseClick to Expand

All drying options except for the Time Dry option detect the weight of the laundry in order to display a more accurate drying time and dry the laundry more effectively. Refer to the chart below to select the appropriate drying option according to the type and amount of laundry and the moisture you want to leave.

Using Dry Course

• The drying result may differ depending on the selected washing cycle and the type/amount of laundry.
• If both washing and drying cycles are selected, the spin speed is automatically set to enhance the drying efficiency.
• In case you want to dry laundry after a hand wash, turn the cycle selector to select the spin cycle, and then select a drying option for best performance.
• When drying is complete, dust from the dry surface of the clothes may remain on the diaphragm due to the ironing effect that prevents wrinkles.Alternatively, you can easily remove it with a damp towel or cloth.

Air WashClick to Expand

The Air Wash function refreshes garments through Samsung’s unique air-washing technology without the need for water.

Refer to the chart below for the usage and cycle time of each Air Wash cycle.

Air Wash

• The recommended maximum load capacity for the Air Wash cycles is 1 kg or less (one or two items). If you overload the drum,, the deodorization or sanitization efficiey may be reduced.
• You can add a fragrance sheet to the laundry to add fragrance during the Air Wash cycle


Do not use any Air Wash cycles for the following items
• Heat-sensitive garments made from leather, mink, fur, silk, etc.
• Underwear trimmed with lace, doll cushions, and trims on dress suits may become loose.
• Clothes trimmed with buttons can cause them to break.
• Clothes full of starch may become deformed.
• Hard bedding
• Electric blankets, furry or bulky blankets
• Latex pillows

Emergency drainClick to Expand

In case of a power failure, drain the water inside the drum before taking out the laundry. 

1 Power off and unplug the washing machine from the electrical outlet.
2 Gently press the top area of the filter cover (A) to open.
Step 1
3 Put an empty, spacious container around the cover, and stretch the emergency drain tube to the container while holding the tube cap (B).
4 Open the tube cap and let water in the Emergency drain tube (C) flow into the container
5 When done, close the tube cap, and reinsert the tube. Then, close the filter cover.

CleaningClick to Expand

Surface of the washing machine

Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washing machine.


Add Door
1. Open the Add Door.
2. Use a wet cloth to clean the Add Door. Do not use cleaning agents.
Discolouration may occur.
- Use caution when cleaning the rubber packing and the locking mechanism (A).
- Dust off the window area regularly.
3. Wipe up and close the Add Door until you hear a clicking sound.

• Do not apply force on the Add Door. It may break.
• Do not leave the Add Door open while the machine is operating.
• Do not put heavy objects on the Add Door at any time.
• To prevent physical injury, do not touch the Add Door while the drum is rotating.
• Do not open the Add Door while the machine is operating. This may cause physical injury.
• Do not manipulate the feature panel while the Add Door is open. This may cause physical injury or system failure.
• Do not input objects other than laundry.
• Do not input bulky items to the drum through the Add Door.
• Do not pull out the rubber packing of the Add Door when cleaning. This may cause damage.

Mesh filter

Clean the mesh filter of the water hose once or twice a year.


1 Turn off the washing machine, and unplug the power cord.
2 Close the water tap.
3 Loosen and disconnect the water hose from the back of the washing machine. Cover the hose with a cloth to prevent water from gushing out.
Mesh Filter
4 Use pliers to pull out the mesh filter from the inlet valve.
Pull out the emsh filter
5 Submerge the mesh filter deeply in water so that the threaded connector is also submerged.
6 Dry the mesh filter completely in the shade.
7 Reinsert the mesh filter into the inlet valve, and reconnect the water hose to the inlet valve.
8 Open the water tap.

NOTE: If the mesh filter is clogged, an information code of “4C” appears on the screen. 

Pump filter

It is advisable to clean the pump filter 5 or 6 times a year to prevent its clogging. A clogged pump filter may reduce the bubble effect.


1 Turn off the washing machine, and unplug the power cord.
2 Drain the remaining water inside the drum drum. See the “Emergency drain” section.
3 Gently press the top area of the filter cover to open.
4 Turn the pump filter knob to the left, and drain off the remaining water.
Turn Pump filter knob to the left
5 Clean the pump filter using soft brushes. Make sure the drain pump propeller inside the filter is unclogged.
Clean the Pump Filter
6 Reinsert the pump filter, and turn the filter knob to the right

• Some pump filters feature a safety knob that is designed to prevent accidents by children. To open the safety knob of the pump filter, push in and turn it anticlockwise. The spring mechanism of the safety knob helps open the filter.
• To close the safety knob of the pump filter, turn it clockwise. The spring makes a rattling sound, which is normal.
• If the pump filter is clogged, an information code of “5C” appears on the screen.
• Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this may cause a leak.
• Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an operational failure or a leak.

Detergent Drawer

1 While holding down the release lever (A) on the inner of the drawer, slide open the drawer
2 Remove the release lever and the Liquid detergent guide from the drawer.
Rekease the lever
3 Clean the drawer components in flowing water using a soft brush.
Clean rge drawer
4 Clean the drawer recess using a soft brush.
5 Reinsert the release lever and the Liquid detergent guide to the drawer
6 Slide the drawer inward to close it.

NOTE:  To remove remaining detergent, perform the RINSE+SPIN cycle with the drum being empty

Recovery from freezingClick to Expand

The washing machine may freeze when it drops below 0 °C.

1 Turn off the washing machine, and unplug the power cord.
2 Pour warm water over the water tap to loosen the water hose.
3 Disconnect the water hose, and soak it in warm water
4 Pour warm water into the drum and leave it for about 10 minutes.
5 Reconnect the water hose to the water tap.

Care against an extended time of disuseClick to Expand

Avoid leaving the washing machine unused for an extended time. If this is the case, drain the washing machine and unplug the power cord.

1 Turn the Cycle Selector to select a RINSE+SPIN.
2 Empty the drum, and press Start/Pause
3 When the cycle is complete, close the water tap and disconnect the water hose
4 Turn off the washing machine, and unplug the power cord. Open the door to let air circulate through the drum.

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