When spinning, it makes hitting sounds.

Last Update Date : Jan 12. 2018

Noise and vibration are unavoidable since a front loading washing machine rotates 1.5 times quicker than a top loading washing machine to maximize spin performance.

 


 

 [Check point.01]

 

→ It might be cause either by an unbalanced load of laundry, or some foreign substance.

The washing tub rotates at a quick speed during a spin cycle. If a load of laundry is small(i.e. one or two pairs of jeans) or big(i.e. several blankets), the tub may become unbalanced to one side, giving rise to a bumping sound. Ensure that laundry is evenly distributed or add or take out some of the laundry to fit the recommended amount of laundry.

Especially, when you wash a blanket, make sure to only roll up one blanket at a time.

 

unbalanced laundry 

 

 


  [Check point.02]

 

→ Make sure that the shipping bolts are removed.

shipping bolts 

 


 [Check point.03]

 

→ Make sure your washing machine is on a level surface. If the surface is not level, adjust the wahsing machine feet to level the appliance. 

 

 level


[Check point.04]

 

→ If vibration of the drum is too extreme, verify that the machine is well balanced on the floor by pushing each edge of the machine to see if there is any movement which would mean that there is any space with the ground.

level legs   


[Check point.05]

 

→ Make sure your washign machine is not touching any other object.

 

other 

Need help? Contact Us for Support.

Online

Monday-Sunday (Including Public Holidays)
8:00 AM - 8:00 PM

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call Support 24/7

Mobile Phones & Tablets Hotline:

#GALAXY (just dial #425299)
[PLDT, Smart & Sun Toll Free]

1-800-8-726-7777 [Globe Toll Free]

(02) 422-2177 [Standard Landline]

Television, Audio & Digital Appliances Hotline:

1-800-10-726-7864 [PLDT Toll Free]

1-800-8-726-7864 [Globe Toll Free]

(02) 422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us