Applications icons are grey and applications are not working after factory reset.
Some preloaded applications need to be re-installed after factory reset is performed. The grey icons mean the applications are not installed yet.
Once the device is connected to Wi-Fi, the applications will be downloaded automatically.
If you want to download via 3G/4G data network, please tap the icons and download.
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Need help? Contact Us for Support.
Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.
#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]
1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]
* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019