"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.

Last Update Date : Jan 05. 2018

At that time please check whether your S8/S8+ is the device configured by *KCC(Knox Customization Configurator).

 

We have been notified that Samsung DeX feature may not work properly on limited S8/S8+ devices configured by KCC due to some restriction functions of KCC.

* KCC(Knox Custom Configuration): a cloud-based service(solution) that configures bulk devices’ setting for B2B

To check this, on Apps screen 

1 Tap Settings
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.
2 Tap About phone and tap Software information. Then, check if Knox Customization menu exists.
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.

S8 configured by KCC

"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.

General S8

If the menu appears, your S8/S8+ is the device configured by KCC. And, you can use Samsung DeX feature normally if you customize your S8/S8+ with the issue via new released patch version.

To apply the patch,

3 Access to the URL “custom.samsungknox.com” on device. And, tap NEXT.
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.
4 Tap FINISH. Then, new patch version is applied.

If processing is completed, try to activate Samsung DeX feature again.

"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.

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