During call on Galaxy S8/S8+, call is often dropped and sound is muted. Why is this?

During call on Galaxy S8/S8+, call is often dropped and sound is muted. Why is this?

Last Update Date : Dec 18. 2017

Recently Samsung had been notified specific network issue of ‘Telstra’ operator affects to S8/S8+
 
call quality and it cause S8/S8+ device’s call mute and drop phenomenon. The issue needs to fix on network agency(Ericsson) side.
 
Samsung is working closely with mobile operators to prevent any inconvenience that consumers might experience.

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