Frequently asked questions about Galaxy Buds+

Last Update date : Sep 22. 2020

In case you experience connection issues with your Galaxy Buds+, please check all of the solutions outlined in detail below to resolve the issue. If the problem persists, you can visit the Samsung Service Center with your device to receive further assistance.

Galaxy Buds plus

What to do if my Galaxy Buds+ does not connect properly?

  • It is recommended to fully charge the battery before using the earbuds for the first time or when they have been unused for extended periods. When you charge the battery for the first time or when the battery is completely discharged, minimum of 30 minutes is required to get it started.
  • To charge the earbuds, insert them into the corresponding slots, and then connect the charger.
  • The charging case may not close properly if you attach the wing tips or ear tips in the wrong direction. 
  •  In case battery indicator light of charging case does not flash red and color is repeatedly changed to green within 1 minute whenever charging start, please visit to Authorized Samsung Service Center with your device.
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Why is my Galaxy buds+ individual battery status not displayed?

In older versions of the Galaxy Wearable app, the battery level was displayed for each of your earbuds separately. With the latest version of the Galaxy Wearable app, the battery status is displayed as a combined percentage.

 

It’s an intended operation according to the new concept of Galaxy Wearable app for Buds+. Only in certain circumstances will the battery status be shown individually.  

galaxyb earbuds
Can I charge my Galaxy Buds+(SM-R175) using previous Galaxy Buds(SM-R170) charging case?

Samsung does not guarantee fully compaTIbility between Buds+(SM-R175) earbuds and previous Buds(SM-R170) charging case. Accordingly, we recommend to use supplied charging case with the device in product package.

Voice is not recorded when using Galaxy Buds+ with Galaxy Phone

When recording a video or using the Voice Recorder app your phone may not record audio from the Galaxy Buds+ microphones. This will be addressed in an upcoming software update for your Galaxy phone.

I feel battery of my earbud or charging case was suddenly discharged.

If charging case was opened for extended period, battery of earbuds and charging case has being continuously consumed to check that earbuds properly is located in charging case for each other. We recommend to make sure charging case is thoroughly closed if you does not use earbud.

Check for updates to the app software for Galaxy Buds+ and software for your mobile device

In case you experience below issues with your Galaxy Buds+, please  make sure your earbuds have the latest updates. 

  • When screen of mobile device turns on or off, it seems that sound of Galaxy Buds+ slows down or gets faster. 
  • Remaining battery levels of each earbud are different even though I always used earbuds together.
  • When the battery of the earbuds is fully charged from 99% to 100%, the charging case battery seems to be consumed more than other situation.
  • While using the Galaxy Buds+ device, I feel noises often occur.

It is recommended to keep the software installed on your phone, tablet, TV or computer up-to-date. Before you conduct an update for your earbuds, first, update the software on your mobile devices. 

 

Update Galaxy phone or tablet:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions. 

 

Once you have updated your mobile device to the latest version, check to see if the app or software you use for the Galaxy Buds+ is also running on current version. In order to update the software of your earbuds, you need to have your mobile device connected to a Wi-Fi or mobile network.

 

Update the Galaxy Wearable app:
Step 1. Launch the Galaxy Wearable app on your mobile device.
Step 2. Navigate to and tap About Galaxy wearable > tap Update.

 

Earbuds software update

Update your earbuds' software via the firmware over-the-air (FOTA) service.Launch the Galaxy Wearable app on the mobile device and tap Earbuds Software update.

  • Download and install: Check for and install updates manually. 
  • Auto download over Wi-FI: Set the earbuds to download updates automatically when connected to a Wi-Fi network. 
  • Last update: View the information for the latest software update.  Video Alternative Text

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