Gaps in battery usage graph on Galaxy mobile device

Last Update Date : Mar 12. 2019
Gaps in Battery usage graph KV

It is an intended Google concept with M (Marshmallow) or later OS your device is not faulty. If there are any breaks in the history, it is an indication that the device was powered off during that period.


If there are break points in the graph even though you did not power off your mobile device,  it is recommended to check your battery performance on Samsung Members App by following these steps:


For Galaxy Note9: Launch Samsung Members > Tap Test hardware > Tap Battery


Test Hardware

For Galaxy S10 | S10+ | S10e : Launch  Samsung Members application > Get help > Interactive checks >Tap Battery

For Galaxy S10 | S10+ | S10e : Launch  Samsung Members application > Get help > Interactive checks >Tap Battery

Thank you for your feedback!

Need help? Contact Us for Support.


Live Chat

24 hours a day/7 days a week
(Including Public Holidays)


We'll respond within 24 hours of your request.

Email to CEO

Contact the CEO's Office

Phone Support

Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.

For Mobile Devices (24/7)

#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]

For Television, Audio & Digital Appliances (8:00 AM to 8:00 PM)

1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us