Gear IconX: Audio quality is poor and sound volume was lower than before. Why is this?

Last Update Date : Feb 19. 2018

Please check below items firstly. 

• Wireless network services may be disabled due to issues with the service provider’s network. Ensure to
keep the earbuds away from electromagnetic waves.

• Ensure that your earbuds and the otherBluetooth device are within the maximum Bluetooth range (5 m). The distance may vary depending on the environment the devices are used in.

• You may experience drops in volume or noise depending on the connected device’s volume. To avoid this, appropriately adjust

the connected device’s sound.


Otherwise, if your earbuds are dirty with dust or earwax, please follow below steps to clean them for clear sound.


Basic Maintenance 

 • Before wearing the earbuds,  make sure to clean your inside ear.

 • Wear and use earbuds with dry condition.

 • After using the earbuds, wipe an inside earbud tip with soft and dried towel to remove dust, earwax, or oil from your skin

How to clean earbuds? 

Clean your earbud periodically to use for extended period without problem.

1 Take off earbud tips from earbuds smoothly.
Earbud Tip

Note: Do not detach the earbud tip from earbud excessively. The earbud tip may tear.

2 Use a cotton swab and dried brush to remove any debris and foreign materials.
Clean earbud

Note: Do not use liquid like alcohol or soapy water for cleaning earbuds as Gear IconX is not water resistant.

3 Once that’s done, if you still see a foreign substance, try brushing earbuds again to dislodge the remained that.
4 After complete cleaning, please assemble the earbud tip to earbud properly. Cover the latch at the bottom of the earbud with the earbud tip like below.

Need help? Contact Us for Support.


Monday-Sunday (Including Public Holidays)
8:00 AM - 8:00 PM


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call Support 24/7

Mobile Phones & Tablets Hotline:

#GALAXY (just dial #425299)
[PLDT, Smart & Sun Toll Free]

1-800-8-726-7777 [Globe Toll Free]

(02) 422-2177 [Standard Landline]

Television, Audio & Digital Appliances Hotline:

1-800-10-726-7864 [PLDT Toll Free]

1-800-8-726-7864 [Globe Toll Free]

(02) 422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us