How to fix Bixby Voice wake-up command when not responding on Samsung Mobile Device?

Last Update Date : May 28. 2018
Woman talking to bixby

Bixby understands what you say and gets smarter over time. Wake up Bixby by saying "Hi Bixby" 

If the device does not recognize your voice command,  we recommend to adjust Bixby voice wake-up sensitivity

1 Open Bixby Home by pressing the dedicated Bixby button located below the volume buttons
Tap Bixby button
2 Tap on the More options located near the top right of the screen
Tap More settings
3 Select Settings from the dropdown list
Tap Settings
4 In the Bixby Settings screen, select Voice Wake-up
Tap Voice Wake up
5 Choose the level of Wake-up sensitivity by sliding the slider from left to right
Adjust level of sensitivity

Thank you for your feedback!

Need help? Contact Us for Support.


Monday-Sunday (Including Public Holidays)
8:00 AM - 8:00 PM


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call Support 24/7

Mobile Phones & Tablets Hotline:

Just Dial #GALAXY (#425299)
[Free call to all networks]

(02) 422-2177 [Standard Landline]

Television, Audio & Digital Appliances Hotline:

1-800-10-726-7864 [PLDT Toll Free]

1-800-8-726-7864 [Globe Toll Free]

(02) 422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us