How to perform Factory Reset on Android smartphone?
(Android version 5.0 or above)
(Android version 5.0 or below)
If you screen is frozen or you could not turn on your phone, we advise you to perform a factory reset using the 'Recovery Mode'.
Note: Please note that performing this procedure will erase all customer data. Please perform data backup in advance to preserve your data in device.
* More handy tips for Samsung Smartphones are now available on Smart Simulator.
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* For Toll Free numbers, just directly dial 1-800 followed by the network number.