How to perform Factory Reset on Android smartphone?
(Android version 5.0 or above)
(Android version 5.0 or below)
If you screen is frozen or you could not turn on your phone, we advise you to perform a factory reset using the 'Recovery Mode'.
Note: Please note that performing this procedure will erase all customer data. Please perform data backup in advance to preserve your data in device.
* More handy tips for Samsung Smartphones are now available on Smart Simulator.
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Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.
#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]
1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]
* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019