How to use “Find my earbuds” feature?

Last Update Date : Mar 19. 2019
Find my earbuds

With no cords or wires to untangle, the Galaxy Buds and Gear IconX earbuds are meant to be worn on the go. However, if the earbuds are lost, you can use the “Find My Earbuds” feature in the Galaxy Wearable app to locate them.

Search for your missing earbuds

1 From the Home screen on your phone, swipe up or down to access the Apps screen. Tap the Samsung folder, and then open Galaxy Wearable app
This application comes downloaded by default in the “Samsung” folder. If you do not have this app, please download it from “Galaxy Store” or “Play Store”.
2 Scroll down and tap “Find My Earbuds” to begin the search.
3 Tap “Start”.
The earbuds will start beeping, getting gradually louder for a period of 3 minutes.
4 Tap “Stop” to end the search.

If the feature is not working

The “Find my earbuds” feature connects to the earbuds through an IR sensor. If external nearby sources interfere with the signal, the connection may be interrupted and the beeping may not be heard properly.

 

The following functions might also have difficulties working correctly if the IR signal is obstructed:

- Automatic mute when you take off the earbuds.

- Earbud control touchpad.

 

Try closing and opening the earbud case to reactivate the Bluetooth pairing mode. If the issue persists, please contact an Authorised Samsung Service Centre.

Note: Ensure your earbuds are within the 10 metre connection range of the Bluetooth device, although this distance may vary depending on the environment. The earbuds must be powered on and connected with the app for this feature to work.

Thank you for your feedback!

Need help? Contact Us for Support.

Online

Live Chat

24 hours a day/7 days a week
(Including Public Holidays)

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the CEO's Office

Phone Support

Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.

For Mobile Devices (24/7)

#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]

For Television, Audio & Digital Appliances (8:00 AM to 8:00 PM)

1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us