Low audio quality during call on Galaxy mobile device

Last Update Date : Mar 27. 2018

If receiving sound during call is not heard clearly or broken irregularly, check whether you attach Samsung-unapproved  protector accessories covering  parts of Samsung Mobile device.

 

Some of Samsung-unapproved protector accessories like films, covers, vinyl which attach on device back side cover even Camera,  Flash, HRM sensor and this causes to block the Air Path inside the device.

   
Due to blocking of Air Path, receiving sound is not heard clearly or broken irregularly, and volume may be also low.

 

Samsung strongly recommend to use Samsung-approved accessories only. Any performance problems and malfunctions caused by using unapproved accessories are not covered by the warranty.

Protective vinyl or film covering the Microphone hole

Protective vinyl or film covering the Microphone hole

Protective vinyl or film covering the side of the camera deco

Protective vinyl or film covering the side of the camera deco

Samsung-unapproved protective film covering Camera and Flash

Samsung-unapproved protective film covering Camera and Flash

Protective vinyl or film covering the Air Path (Air vent hole) around camera

Protective vinyl or film covering the Air Path (Air vent hole) around camera

If the device has been immersed to water or speaker is wet:

• Wipe the device smoothly with a dry, soft cloth

• For faster drying of water from speaker, it will help that you hold the device while speaker of device is facing down and shake device smoothly a few times to remove remaining water.

• Moisture can be also removed by speaker vibration during call, please check the device’s sound state while making call for a period of time.

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