Why the recording time for UHG Resolution Video is limited in Samsung Galaxy Mobile Device?

Last Update Date : Apr 04. 2018

When recording videos or using the streaming feature for extended periods, or when using features/apps that require more power, the device and its battery may temporarily heat up due to increase in battery consumption.


Using a higher resolution will result in higher quality videos, but it may cause the device to heat up and drain the battery faster. 
To prevent any device damages due to overheating, it is an intended normal operation that the device will stop recording automatically at 5 minutes (for UHD 60bps) or 10 minutes (for UHD 30bps). 

Thank you for your feedback!

Need help? Contact Us for Support.

Online

Live Chat

24 hours a day/7 days a week
(Including Public Holidays)

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the CEO's Office

Phone Support

Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.

For Mobile Devices (24/7)

#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]

For Television, Audio & Digital Appliances (8:00 AM to 8:00 PM)

1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us