Why the recording time for UHG Resolution Video is limited in Samsung Galaxy Mobile Device?
When recording videos or using the streaming feature for extended periods, or when using features/apps that require more power, the device and its battery may temporarily heat up due to increase in battery consumption.
Using a higher resolution will result in higher quality videos, but it may cause the device to heat up and drain the battery faster.
To prevent any device damages due to overheating, it is an intended normal operation that the device will stop recording automatically at 5 minutes (for UHD 60bps) or 10 minutes (for UHD 30bps).
Thank you for your feedback!
Need help? Contact Us for Support.
Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.
#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]
1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]
* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019