With the recent government announcement of transitioning to Modified Enhanced Community Quarantine Measures in the NCR Plus (Metro Manila, Bulacan, Cavite, Laguna, and Rizal) to mitigate the further spreading of COVID-19 in the region, Samsung is adapting its practices to protect the health and wellbeing of our people and customers.
For your repair needs, please be advised that our authorized service centers are operating under limited schedules and resources. For in-home repairs, we may prioritize requests according to urgency. Please check out our updated operation schedules here: https://www.samsung.com/ph/support/service-center/
For our mobile device customers, you may opt to schedule a Door-to-Door delivery service (D2D) where we will schedule a pick-up of your device for repair, and bring it back to the same address once the repair is done. Please contact our hotline at #GALAXY (#425299) to know more about D2D service and to book your pick-up. (Available in selected areas in NCR Plus only)
You may also conduct your own phone diagnosis through the Phone Care feature or ask questions within the Samsung Community through Samsung Members. You may download the Samsung Members app here: https://spr.ly/SamsungMembersApp-GooglePlay
Lastly, should you have further inquiries about your Samsung product, please find below, alternative ways to that you can contact our Customer Service Team. Hoping for your understanding that due to the volume of enquiries we are receiving, we are likely to longer than usual to respond to you.
We apologize for any inconvenience this may cause and we hope you stay safe during this time.
For general product information and FAQs: https://www.samsung.com/ph/support/
For a live chat with our agent: http://livechat.support.samsung.com/Customer_new/PH
