My TV has audio but there Is no video
If you are getting audio but no video, there are three possible issues:
A connection issue, this is the most common issue. Many times the issue is an improper installation or a bad cable.
An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV
There is something wrong with the TV.
Troubleshooting all 3 issues are explained below:
Note: If you are getting an error message on the screen such as "Check Signal Cable" or "Not Supported Mode" please go to the "No Video/ Error Message On Screen" section of this guide.
Finding the Source of the Problem
To find the source of the problem, follow these steps:
Example: If your tv box is not working on component, disconnect it and try a DVD player on the same component input.
If you still have audio but no video after trying all of the steps above, there is a problem with the TV. Please contact Samsung Customer Contact Center using one of the following options from below to schedule an onsite visit from our service engineers.
Need help? Contact Us for Support.
1-800-10-7267864 [PLDT Toll Free]
1-800-8-7267864 [Globe Toll Free]
(02) 422-2111 [Standard Landline]
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