Netflix FAQs

Last Update Date : Jan 09. 2018

 What is Netflix?
Netflix is the world's largest online movie rental service, providing more than 8 million subscribers access to more than 100,000 DVD, more than 800 Blu-ray titles plus a growing library of more than 12,000 choices that can be watched instantly on your PC and now streamed right through your Samsung Blu-ray player. The company offers nine subscription plans, starting at only $4.99 per month. There are no due dates and no late fees – ever. Netflix plans include both DVDs and Blu-ray Discs delivered to subscribers' homes and, for no additional fee, movies and TV series for playback on PCs and a selection of Blu-ray Players.

How do I get started with Netflix?
You need an NRD (Netflix Ready Device), an active Netflix account that allows the viewing of unlimited online content, a high-speed Internet connection (recommended 1.5 Mbps), an Ethernet cable connecting the NRD to your router, and a TV. Click here for Getting Started Instructions

Which Samsung Blu-ray Players support Netflix Streaming Content?
Currently, the Samsung BD-P2500 and BD-P2550 support Netflix Streaming Content.

Does the player need to be connected to the Internet at all times?
When watching Netflix online content, yes. If you lose Internet connectivity while watching Netflix online content, you will receive an error/status message indicating that you have lost connection to the Internet. When watching Blu-ray movies, you do not need to be connected to the Internet unless you’re trying to access BD-Live content.

How many choices are available for streaming?
There are currently 12,000 movies and TV episodes available to watch with more being added every week.

How many movies can I watch?
As long as you have an unlimited Netflix Subscription you can watch as many movies or shows as you want.

Are there commercials?
No. There are no commercials in any of the movies or TV shows that are streamed to your PC or TV via a Netflix Ready Device.

Will my BD-Player play Netflix online content in High Definition (HD)?
Netflix just started streaming HD content around 12/08 to select Netflix Ready Devices including the BD-P2550 and 2500 running firmware version 2.1. At the time of this article there are only about 300 HD titles available for streaming, with new titles added frequently. Streaming Netflix HD

How many different NRD devices can I have associated with my account at any given time?
You are allowed to have up to four different devices activated against your account at any given point.

During a twelve month period, you may activate as many as 4 Netflix ready devices. If you activate and then deactivate a device, it will still count against your 4 device limit until the start of the next twelve month period. Any currently active devices will automatically carry over to the next period when your activation limit restarts.

Can I output to multiple displays simultaneously? (ie. component, HDMI, svideo, etc)

Thank you for your feedback!

Need help? Contact Us for Support.


Live Chat

24 hours a day/7 days a week
(Including Public Holidays)


We'll respond within 24 hours of your request.

Email to CEO

Contact the CEO's Office

Phone Support

Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.

For Mobile Devices (24/7)

#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]

For Television, Audio & Digital Appliances (8:00 AM to 8:00 PM)

1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us