Requirements Before Contacting Samsung Customer Service Center
STEP1. Testing the Product
Check if your product is operating normally by using the product test function.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.
Power off both the PC and product.
Disconnect all the cables from the product.
Power on the product.
IfNo Signal is displayed, the product is operating normally.
STEP6. Checking the Resolution and Frequency
Not Optimum Modewill briefly be displayed if a mode that exceeds a supported resolution is selected
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Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.
#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]
1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]
* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019