Requirements Before Contacting Samsung Customer Service Center

Last Update Date : Jan 12. 2018

STEP1. Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

STEP2.

Power off both the PC and product.

STEP3.

Disconnect all the cables from the product.

STEP4.

Power on the product.

STEP5.

If No Signal is displayed, the product is operating normally.

STEP6. Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected

 

STEP7.

checking 

STEP8.

1 

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(02) 8-422-2111 [Standard Landline]

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**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

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