[Galaxy Note 5] How to restart the device if it hanged and the screen has no response?
If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.
If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.
If after restarting the device you still find your device freezes sometimes or is sometimes unresponsive, there are some actions you can try to help correct this symptom:
If the problem is still not resolved, contact a Samsung Service Center.
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