[Galaxy Note 8] Why some app icons are greyed and not working after the factory reset?

Last Update Date : Apr 09. 2018

 

Preloaded applications are needed to be re-installed after factory reset. The grey icons means
the applications are not installed yet.

When the device is connected to Wi-Fi, the applications will be downloaded automatically.

 

 

grey applications 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Chat with Us

Live Chat support with a Samsung product expert.

E-mail

We will respond to your queries soon.

Escalation to CEO Office

Write directly to the CEO office and you will get a response back soon

Call

0800 - 72678Samsung

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Find the nearest place where you can get your issue fixed.

Contact Us