Why do some music files saved in the external SD card do not appear in Google Play music?

Last Update Date : Apr 09. 2018

Samsung is aware of this symptom which may appear on some devices and this is issue

of Google Play Music itself .

This is already known issue on internet.

Regarding this, Google will release improved Play Music to resolve these symptoms

and at that time you will update to enhanced version in Play Store.

Before the time, we recommend to use after clearing application data

and cache of Google Play Music by following next steps 

 

1. Tap Settings.

01 

 

2. Select Applications.

02 

 

3. Select Application manager.

03 

 

4. Choose Google Play Music.

04 

 

5. Storage.

05 

 

6. Clear data / cache.

06 

 

 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Chat with Us

Live Chat support with a Samsung product expert.

E-mail

We will respond to your queries soon.

Escalation to CEO Office

Write directly to the CEO office and you will get a response back soon

Call

0800 - 72678Samsung

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Find the nearest place where you can get your issue fixed.

Contact Us