Facts & Figures

Key Stats, Data and More

Let us proudly share our achievements in advancing sustainability management at Samsung Electronics.

 
Customer value enhancement information
Customer Value Enhancement 2016 2017 2018
Customer Satisfaction (Point) 84.0 83.9 85.4
Ratio of CS Career Path(in-house certification program)
-certified employees 1) (%)
95 95.8 93
  • 1) Among all CS staff
An Eco-friendly and safe workplace information
An Eco-friendly and Safe Workplace 2016 2017 2018
Frequency rate 2)3) 0.227 0.086 0.036
Injury rate 2)4) 0.044 0.017 0.008
  • 2) Based on all domestic employees and employees at the overseas manufacturing subsidiaries
  • 3) (No. of injuries ÷ No. of annual work hours) x 1,000,000
  • 4) (No. of injured workers ÷ No. of workers) x 100
Sustainable supply chain information
Sustainable Supply Chain 2016 2017 2018
Suppliers rated excellent (%) 70 60 64
Investment in the Partner Collaboration Fund
(KRW 100 million)
8,232 8,228 8,339
Attendees at supplier training (No. of persons) 13,089 16,209 18,777
1st-tier suppliers (No. of persons) 12,673 12,687 13,673
2nd-tier suppliers (No. of persons) 416 3,522 5,104
Beneficiaries of the Smart Factory program 5)
(No. of companies)
479 487 0
Samsung suppliers (No. of companies) 39 66 0
SMEs without business transactions with Samsung
(No. of companies)
440 421 0
Third-party Initial Audits on
the supplier work environment 6) (No. of occasions)
190 214 306
On-site audits for suppliers’
conflict minerals management 6) (No. of occasions)
163 252 244
  • 5) No. of beneficiaries in 2018 isn’t counted in 2018 performance as the program is ended in May 2019
  • 6) Accumulated since 2013
employees information
People First 2016 2017 2018
Total employees (No. of persons) 308,745 320,671 309,630
Korea 93,204 96,458 99,705
Southeast Asia/Southwest Asia/Japan 134,386 145,577 137,365
China 37,070 34,843 29,110
North America/Central & Latin America 25,988 25,814 25,630
Europe/CIS 14,445 14,711 14,681
Middle East 2,810 2,592 2,552
Africa 842 676 587
Ratio of female employees 7) (%) 44 45 43
Average training hours per person 8) (No. of hours) 71 73.5 62.2
Training expenditures per person 9) (KRW 1,000) 1,198 1,137 1,473
  • 7) Scope of data collection: Domestic employees
  • 8) Based on online/offline training
  • 9) Total training expenditure ÷ total No. of employees in Korea
Employees who received compliance information
Compliance Management 2016 2017 2018
Employees who received compliance training 7)10)
(No. of persons)
210,229 260,032 214,450
Employees who received anti-corruption training 7)
(No. of persons)
313,590 317,965 303,445
  • 7) Based on the total number of global employees
  • 10) Including redundancy
Corporate Citizenship information
Corporate Citizenship 2016 2017 2018
Total corporate citizenship management expenditures
(KRW million)
444,789 385,571 409,636
Total hours of domestic and global sites employee work
(No. of hours)
1,083,849 1,259,893 1,131,915
Accumulated No. of Samsung Smart School
beneficiaries (No. of persons)
1,401,776 2,228,150 2,712,024
Samsung Tech Institute expenditure
(No. of persons)
74,192 85,388 113,395
  • 11) Accumulated since 2013

Social Performance Report

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