[French door refrigerator] The fridge is not cooling well. Is it faulty?

Last Update Date : Apr 09. 2018

If the star display on the left refrigerator door is blinking, the refrigerator is in Cooling Off mode.
When activated, Cooling Off Mode shuts off all cooling operation.
Retailers use this feature for in-store displays.

To deactivate the Cooling-mode, follow the next steps:


1-Open the Cool Select Room Door (bottom right door, when facing the front of the refrigerator). 


2-Locate the display panel on top of the Cool Select Room Door, and verify Control Lock is disabled.







3-Touch and hold Fridge, Freezer, and Door Alarm buttons at the same time for 5 seconds





Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Chat with Us

Live Chat support with a Samsung product expert.
24 hours, 7 days a week

Send us an Email

We'll respond your query quickly.

Email to CEO

Contact the dedicated CEO's Office.


800 24 7 4357Inside Saudia Arabia

24 hours, 7 days a week

+966 11 268 2725Outside Saudia Arabia

* Extra charges may apply during international calls.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Contact Us