[Galaxy J5/J7 2017] How do I use the fingerprint is a right way?

Last Update Date : Apr 16. 2018

When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance:

 

• The fingerprint recognition sensor recognizes fingerprints. Ensure that the fingerprint recognition sensor is not scratched or  damaged by metal objects, such as coins, keys, and  necklaces.

• The screen protector supplied with the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity.

• Ensure that the fingerprint recognition area and your fingers are clean and dry.

• The device may not recognize fingerprints that are affected by wrinkles or scars.

• The device may not recognize fingerprints from small or thin fingers.

• If you bend your finger or use a fingertip, the device may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.

• To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

• In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static  electricity by touching a metal object.

 

■ For best results, while registering, for entire enrollment please cover entire fingerprint recognition sensor with your fingerprint and cover fingerprint recognition sensor with your fingerprint partially at least 80% for partial enrollment. And keep your finger flat against the home key and lift  it up at a  moderate speed.

 

The fingerprint sensor is sensitive to moisture,  so make sure both the screen and your fingertip are dry.

[Galaxy J5/J7 2017] How do I use the fingerprint is a right way?

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With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to protect the health and wellbeing of our people and customers.

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