[GT-S6102] Why SIM 2 is offline when SIM 1 is receiving a call?

Last Update Date : Apr 09. 2018

To start with, GT-S6102 is a dual standby Duos phone and it is normal for the 2nd SIM to go offline while having a call on the 1st SIM (vise versa).

 

However; during the call, the SIM recieving a call can recieve waiting calls and thus we can do some call forwarding options to transfer the call from the offlined SIM 2 to online SIM 1.

 

Please follow the steps below to apply Call Forwarding Service on the device:

 

1. Go to Setting->SIM card Manager ->Dual SIM always on.

 

img3.jpg

 

 

 

2. Input SIM 1 and SIM 2 mobile numbers.

 

img2.jpg

 

3. Choose Both SIM Cards

 

 img1.jpg

 

 

4. Confirm by selecting OK

 

 

 

Now you can recieve any incoming calls whether the other SIM card is offline.

 

 

 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Chat with Us

Live Chat support with a Samsung product expert.
24 hours, 7 days a week

WhatsApp

Contact us on Whatsapp
+966 55 847 4355
Our agents ready to respond to your queries
24 hours, 7 days a week

Send us an Email

We'll respond your query quickly.

Email to CEO

Contact the dedicated CEO's Office.

Call

800 24 7 4357Inside Saudia Arabia

24 hours, 7 days a week

+966 11 268 2725Outside Saudia Arabia

* Extra charges may apply during international calls.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Contact Us