I Don't Receive SMS

Last Update Date : Apr 09. 2018

From all the contacts:

Perform the following steps consistently to eliminate the symptoms of the fault:

01) Check the settings for the messages blacklist. If there are any contacts or phrases, remove them.

02) Check available memory space: when it is full, you should clear it: delete messages, applications, and files.

03) Turn off all applications (excepting Android Device Manager) in Device Administrators menu option.

04) Check the device in safe mode. If the device operates properly, it is necessary to remove the last downloaded applications after the installation of which a fault appeared.

05) Check the device with another operator SIM.

06) Perform a factory reset.

07) Direct the user to ASC.

 

From some of the contacts:

Perform the following steps consistently to eliminate the symptoms of the fault:

01) Check the settings for the messages blacklist. If there are any contacts or phrases, remove them.

02) Check available memory space: when it is full, you should clear it: delete messages, applications, and files.

03) Turn off all applications (excepting Android Device Manager) in Device Administrators menu option.

04) Check the device in safe mode. If the device operates properly, it is necessary to remove the last downloaded applications after the installation of which a fault appeared.

05) Check the device with another operator SIM.

Not finding what you're looking for? We're here to help.

Online

Chat with Us

Live Chat support with a Samsung product expert.
Sun ~Thu 09:00AM to 06:00PM

Send us an Email

We'll respond your query quickly.

Email to CEO

Contact the dedicated CEO's Office.

Call

800 24 7 4357Inside Saudia Arabia

From 08:00AM – 10:00PM All week Days

+966 800 24 7 4357Outside Saudia Arabia

* For any printer related enquiries please visit the HP website .

Face-to-face support

Contact Us