[K Series] How to do a picture test on Samsung TV?

Last Update Date : May 10. 2018

Step 1. Press the Home button

Start Picture Test is to determine if the problem is caused by the TV. The Start Picture Test
displays a high definition picture you can examine for flaws or faults. When the TV has trouble
with the picture, these steps may help resolve the problem.

 

Press the Home button on your Samsung Smart Control, to access the Home Screen. 

 

 

 

Press the Home button 

 

 

 

 

Step 2. Select Settings.

Using the directional pad on your remote, navigate to and select Settings.  

 

 

 

 

 Select Settings. 

Step 3. Select Support.

Select Support. 

Step 4. Select Self Diagnosis.

Select Self Diagnosis. 

Step 5. Select Start Picture Test.

Select Start Picture Test. 

Step 6. Select OK to start Picture Test.

Select OK to start Picture Test. 

Step 7. Look at the screen for any problems

Look at the screen for any problems 

Step 8. Select Yes to continue with test, otherwise select No. To view the screen again, select Show Again

Select Yes to continue with test, otherwise select No.  To view the screen again, select Show Again 

Step 9. Samsung Call Center

After a series of 3 Picture Tests, if there is a problem, you will be asked to contact Samsung Call Center. Be ready to provide the on-screen information to the support agent.

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With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to protect the health and wellbeing of our people and customers.

As such, our customer service centers are operating with extremely limited resources and we are unable to serve you as usual.

We apologize for any inconvenience this may cause.

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