What is the solution if the sound becomes low while playing 3D video?

Last Update Date : May 17. 2018

Ans.Symptom: Sound become lower when 3D is on.

Solution: Audio (sound) can become different when customer convert to 3D because it follows the 3D stereophonic sound. This is normal and not a defect.

If you want to watch in 3D video but non 3D audio, please follow the steps below:

1. Convert display to 3D mode.
2. Enter to Menu → Sound.
3. Enter to 3D Audio.
4. Change the setting value to 'off'.

When user select it 'off', there's no more 3D stereophonic sound.

Thank you for your feedback!

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