FAQs

Here you’ll find frequently asked questions and solutions for your computing life upgraded with Samsung V-NAND SSD.

  • How can I check my version of Samsung Magician is the latest version?

    To find information regarding the version of Samsung Magician you have installed and whether it is the most current version of Samsung Magician, click the Information button (“ⓘ”) on the upper right corner of the Samsung Magician main screen. Please visit Samsung.com to check out the latest information. Download link: To download the latest software & manuals, please visit the website below. www.samsung.com/samsungssd or www.samsung.com/magician .
  • Samsung Magician failed to authenticate my SSD. What should I do?

    Please check the status of your internet connection and try again after rebooting your PC. Samsung Magician needs access to the internet to authenticate the SSD as a Samsung SSD. If the problem persists, please contact a Samsung-authorized service center.
  • When I measured my device’s performance using Samsung Magician, it is slower than the specification. What should I do?

    1. If you have a SATA SSD, make sure that it is correctly connected to a SATA3 port. You can check this via the Interface menu on the Magician Home screen.
    2. If you have an NVMe SSD, check whether both the NVMe Interface and PCIe 3.0, x4 Lane are supported and correctly connected. You can check this via the Interface menu on the Magician Home screen.
    3. With some mainboards, a NVMe SSD connected to a PCle slot tends to perform better than when connected to an M.2 slot.We recommend you to connect NVMe SSDs to PCIe slots.
    4. When the temperature of the system is high, the measured speed may be slow. This is only a temporary phenomenon caused by your Samsung SSD’s Dynamic Thermal Guard feature, which is provided with Samsung SSD’s firmware and may be engaged to protect the Samsung SSD in some systems with poor thermal management capabilities.
    5. If you are running a program that may affect system performance, please close the program and measure speed again.
    6. Change the Power Management option to High Performance and measure speed again.
    7. Performance results may vary depending on measurement conditions including, without limitation, the foregoing cases numbered from 1 to 6.
  • What is Magician?

    Samsung Magician is designed to help users easily manage their Samsung SSD(s) and conveniently update firmware as well as optimize their SSD(s) for performance and reliability.
    Samsung Magician software is developed and distributed exclusively for owners of Samsung SSDs (Solid Sate Drives).
     *The software is not compatible with SSDs from other manufacturers as well as with Samsung OEM SSDs, which were pre-installed in client systems.
    For more information about Magician, such as the system requirements and driver support, please refer to Magician Software Installation Guide at www.samsung.com/samsungssd or www.samsung.com/magician .
  • What does the Samsung Magician software do?

    Samsung Magician gives an overview of basic drive information and provides timely notifiactions to keep user’s firmware and other settings up to date.
    In addition Samsung Magician provides different features depending on the Samsung SSD model(s) in use, such as System Compatibility, Performance Benchmark, Performance Optimization, Over Provisioning, Secure Erase, and Data Security.
    These features help users to maximize the performance and lifetime of their SSD(s).
  • What versions of Windows are supported by the Samsung Magician software?

    Samsung Magician supports the following versions of Windows: Windows XP (32/64bit), Windows Vista (32/64bit), Windows 7 (32/64bit), Windows 8 (32/64bit), Windows 8.1(32/64bit).
    The following is based on version 5.0 of Samsung Magician. The Operating Systems and Samsung SSD models supported by each version of Samsung Magician may vary.
    ※ Samsung Magician only shows features that are supported for the connected SSD. The features that appear may differ depending on the connected SSD.

    Component Requirement


    Operation System


    Windows 7 (32/64bit)
    Windows 8 & 8.1 (32/64bit)
    Windows 10 (32/64bit)
    Disk Capacity Minimum 95MB available for installation.
    Supported Partition Types MBR, GPT
    Supported Languages English, Korean, Spanish, Deutsch, Japanese, Chinese(Simplified), French, Italian, Portuguese, Russian



    SSD



    The following Samsung SSDs are supported
    Samsung SSD 960 PRO(M.2)
    Samsung SSD 960 EVO(M.2)
    Samsung SSD 950 PRO(M.2)
    Samsung SSD 850 PRO
    Samsung SSD 850 EVO(2.5”, mSATA, M.2)
    Samsung SSD 840 PRO
    Samsung SSD 840 EVO(2.5”, mSATA)
    Samsung SSD 840 Series
    Samsung SSD 830 Series
    Samsung SSD 750 EVO
    Samsung SSD 470 Series
  • Does the Samsung SSD Magician software support Linux or Mac OS X?

    At this time, the Samsung SSD Magician software only works on Windows-based PCs.
  • Does Magician support all SSDs?

    SSD Magician only supports Samsung-branded SSDs. Samsung-manufactured OEM SSDs are not supported.
  • Does the Samsung SSD Magician software support multi-language versions of the Windows OS?

    The Samsung SSD Magician application only supports the following 10 languages.
     ·English / Korean/ Spanish / German / French / Italian / Russian / Portuguese / Chinese / Japanese
  • What should I do if I cannot install Samsung Magician?

    1.Please uninstall the previous version of Samsung Magician.
       ·'Uninstall Samsung Magician', or go to Control Panel - Programs and Features - Uninstall or change a program, and select Uninstall

    2.Delete the folder where the previous version of Magician was installed.
       ·default path : C:\Program Files(x86)\Samsung\Samsung Magician(64bit) or C:\Program Files\Samsung\Samsung Magician(32bit)

    3.Delete the registry of the previous version of Magician.
       ·Run - Enter regedit - Computer - HKEY_LOCAL_MACHINE\SOFTWARE\Samsung Magician, for 64bit HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Samsung Magician

    4.Reinstall Magician.
  • Does Magician have any limitations?

    1. Magician is designed specifically for Samsung-branded SSDs. SSD-specific features like Firmware Update, Disk Health Status, Secure Erase, and Total Bytes Written are not supported for non-Samsung SSDs.
    2. Magician does not work with SSDs connected via the SCSI controller interface.
    3. Only MBR and GPT partition types are supported. Magician may not work with other partition types.
    4. Magician will not work on SSDs that are locked with a user password.
    5. The user may need to manually refresh the disk list in System Information for Magician to accurately reflect all connected/removed disks.
    6. Benchmarking results are for a Queue Depth of 32.
    7. It may be necessary to manually refresh the disk list in System Information before performing benchmarking or performance optimization on a newly attached disk.
    8. The Performance Optimization feature relies on the ATA PASS THROUGH feature to pass the TRIM command to the SSD. This feature may be disabled by Windows XP/2003 if your SSD is less than 137GB in size. Microsoft provides a hot fix for this issue at http://support.microsoft.com/kb/934205 .
    9. Secure Erase is not supported for Windows 8 and 8.1 systems.
    10. Performance Optimization supports only the NTFS file system.
    11. Over Provisioning may fail, even though enough free space is available, if your system suffers from cluster misalignment.
    12. Benchmarking may not work with some removable storage devices.
    13. If User cannot span or shrink volume size through disk management of OS administration tool, it is possible not to work Dynamic over-provisioning properly.
    14. When the IRST driver is enabled / Installed in system. Then enabling of Write cache buffer/flushing in SSD may fail (OS Optimization).
        * Also, when a specific or latest IRST driver (IRST 12.6.0.1033, 12.8.10.1005) is installed, the authentication function may not work correctly. In this case, rollback to the older version.
    15. RAID on mode in SATA configuration is not supported by Samsung magician and DOS application.
    16. PC will be shut down automatically after firmware update (Magician counts down 20 seconds before shutdown)
    17. Security mode(Class 0, TCG/Opal or Encrypted Drive) must be disabled(unlocked) before removing and installing onto another PC.
    18. Firmware Update may fail on Samsung brand SSDs connected to AMD Controller. Please retry using default sata ahci controller(Microsoft drivers)
    19. Performance Benchmark may get timed-out on Asmedia controllers if the driver does not handle multi thread operations (IOs)”
    20. Always use the latest storage drivers. If user is using any custom storage driver, then Magician may not function properly
    21. Magician will only retain the power option that was tuned before installing Magician. If user changes the power option after installation, Magician cannot retain that.

      For more details, please refer to the Magician installation guide.
       - www.samsung.com/samsungssd
  • How can I check the health status of my SSD?

    You can check the health status of your Samsung SSD by running the Samsung Magician Tool.
    You may also run an independent software program that is capable of checking the SSD’s S.M.A.R.T attributes.
  • How do I verify that my product is genuine?

    You can verify whether the Samsung SSD product you have purchased is genuine by using the Magician software included on the CD.
    If the product is genuine, "Genuine" will be displayed next to the serial number on the Magician main screen. If it is not genuine, "Not Genuine" will be displayed.
  • How do I use Samsung Magician to update firmware?

    1. Back up the Samsung SSD.
    Removal of your Samsung SSD while installing/updating firmware may severely damage the Samsung SSD and make it unusable.
    Please wait for the firmware installation process to complete before removing SSD or starting any other operations.
    2. Close all applications except Samsung Magician.
    3. An “Old ver.” string appears above the current installed version on the Samsung Magician main screen, and the update button appears below it.
    Click “Update” to update the firmware for the selected Samsung SSD. Please minimize system use during this operation.
    4. Upon successful completion, the message, “Firmware Update Completed” will be displayed.

    Caution)
    -Before updating the firmware, please back up your data and close all running applications (except Samsung Magician).
    -Before updating the firmware, please check whether your Samsung SSD's firmware is the latest version.
       ·Samsung Magician main screen -> Select SSD
       ·Samsung website : www.samsung.com/samsungssd
    -Please do not power off during firmware update.
    -Firmware update cannot be performed on a RAPID enabled SSD (For more details on RAPID, please go to Question Q-33).
    -For SATA SSDs, please connect the SSD to the mainboard's SATA port 0.
    -PC shutdown is required.
  • Samsung Magician says that my drive is in a “frozen state” when I try to perform a Secure Erase in Dos mode. What can I do?

    If you run into the ‘Frozen state’ message during a secure erase, unplug the SATA power cable from the SSD, wait a few seconds, and plug it in again without turning the PC power off.
    Type “SEGUI0.exe” at the command prompt to run the Magician DOS utility again. Execute secure erase again.
  • What does the Samsung Data Migration software do?

    The Samsung Data Migration software is designed to help users quickly, easily, and safely migrate all of their data – including their current operating system, application software, and user data – from their existing storage device (e.g. HDD) to their new Samsung SSD.

    For more information, please refer to the user guide available at the Samsung website.
    - www.samsung.com/samsungssd
  • What should I do when the Data Migration Error code appears?

    If a Migration Error occurs as shown below, here is the solution.

    Error code(Prefix) Error code(Postfix) Error description Cause Solution Note
    201109 031195 Export Disk has failed. Information for the source disk could not be retrieved [1] Windows Snapshot Service has been stopped or is not installed. [1-1] Install shadow copy client, and run Data Migration
    - ShadowCopyClient.msi Install

    [1-2] At Disk Management -> Services, change the startup types for Microsoft Software Shadow Copy Provider and Volume Shadow Copy to Automatic, and then run Data Migration
    When the error code 201109(031195) occurs,
    refer to Troubleshooting
    Errors.docx
    (FAQ 1.)
    205500 0322BC An error has occurred while reading the source disk. [1] There is a problem (logical or mechanical) with the source disk
    [2] SSD is not properly connected
    [3] Port detection problem
    [1-1] Run Chkdsk with administrator privileges.
    If there is a problem with the disk, use the Chkdsk /f /r command to reboot the system and recover the disk error before re-attempting Migration.
    However, if the Windows File System is damaged, migration is impossible

    [1-2] If there is a problem with the source disk, migration is impossible

    [2] If connected to SATA to SATA, change the target disk to SATA to USB
    (If connected to SATA to USB, change the target disk to SATA to SATA)

    [3] The problem may lie with the port, so try again using a different port
    When the error code 205500, 301400,
    400180, or 400200 occurs,
    refer to Troubleshooting
    Errors.docx
    (FAQ 2.)
    301400 497C8 ~ 4B708 An error has occurred while defragmenting the target disk. [1] There is a problem (logical or mechanical) with the source disk
    [2] SSD is not properly connected
    [3] Port detection problem
    [1-1] Run Chkdsk with administrator privileges.
    If there is a problem with the disk, run the Chkdsk /f /r command to reboot the system and recover the disk error before re-attempting Migration.
    However, if Windows File System is damaged, migration is impossible

    [1-2] If there is a problem with the source disk, migration is impossible

    [2] If connected as SATA to SATA, change the target disk to SATA to USB
    (If connected as SATA to USB, change the target disk to SATA to SATA)

    [3] The problem may lie with the port, so try again using a different port
    When the error code 205500, 301400,
    400180, or 400200 occurs,
    refer to Troubleshooting
    Errors.docx
    (FAQ 2.)
    400180 061B34 Export Disk has failed.
    An error has occurred while writing to the target disk.
    [1] There is a problem (logical or mechanical) with the source disk
    [2] SSD is not properly connected
    [3] Port detection problem
    [1-1] Run Chkdsk with administrator privileges.
    If there is a problem with the disk, run the Chkdsk /f /r command to reboot the system and recover the disk error before re-attempting Migration.
    However, if the Windows File System is damaged, migration is impossible

    [1-2] If there is a problem with the source disk, migration is impossible

    [2] If connected as SATA to SATA, change the target disk to SATA to USB
    (If connected as SATA to USB, change the target disk to SATA to SATA)

    [3] The problem may lie with the port, so try again using a different port
    When the error code 205500, 301400,
    400180, or 400200 occurs,
    refer to Troubleshooting
    Errors.docx
    (FAQ 2.)
    400200 061B48 Export Disk has failed.
    An error has occurred while writing to the target disk.
    [1] There is a problem (logical or mechanical) with the source disk [1] If the problem is caused by a problem with the source disk, Data Migration is impossible. When the error code 205500, 301400,
    400180, or 400200 occurs,
    refer to Troubleshooting
    Errors.docx
    (FAQ 2.)
    Access
    Violation
    Access Violation at address 7071cc63 in module 'restore.dll' read of address 00000000 [1] A conflict occurred with the Data Migration Program during migration [1] Contact Clonix Customer Support
  • What are the system requirements for Samsung Data Migration software?

    You can check the system requirements in the user guide.
    You can download it from www.samsung.com/samsungssd

    <Component Requirement>

    1.Operating System
       ·Windows XP SP2 (32-bit)
       ·Windows Vista (32/64-bit)
       ·Windows 7 (32/64-bit)
       ·Windows 8 (32/64-bit)
       ·Windows 8.1(32/64-bit)
    2.PC Memory (RAM) 1 GB or more
    3.Disk Space Minimum 30MB required for installation
    4.Supported Partition Types MBR, GPT
    5.Supported Languages English
    6.Source Disk
       ·The Source Disk (HDD or SSD) must contain the operating system installation.
    7.Target Disk
       ·The Target Disk must be one of the following:
       ·Samsung SSD 850 Series
       ·Samsung SSD 840 EVO(2.5”, mSATA)
       ·Samsung SSD 840 Series
       ·Samsung SSD 840 PRO Series
       ·Samsung SSD 830 Series
       ·Samsung SSD 470 Series
  • Does Samsung Magician have any limitations?

    Before using Samsung Magician, please read the following information carefully.

    Overall
    1) Samsung Magician only shows features that are supported for the connected SSD. The features that appear may differ depending on the connected SSD.
    2) Samsung Magician does not work with SSDs connected via the SCSI controller interface.
    3) Only MBR and GPT partition types are supported. Samsung Magician may not work with other partition types.
    4) Samsung Magician shows only drives with a letter designation (e.g., C drive).
    5) Samsung Magician will not work on SSDs that are locked with a user password.
    6) The user may need to manually refresh for Samsung Magician to accurately reflect all connected/removed disks.
    7) RAID (Redundant Array of Inexpensive Disks) on mode in the SATA configuration is not supported by Samsung Magician or the DOS application.
    8) Security mode (Class 0, TCG/Opal or Encrypted Drive) must be disabled (unlocked) before Samsung Magician is removed and installed onto another PC.
    9) If you are using a customized storage driver, then Samsung Magician may not work properly. Please always use the latest version of such customized storage driver or any version of Microsoft driver.
    10) In Windows 7, the Samsung NVMe Driver is required for Samsung Magician to fully support Samsung’s NVMe device.

    Performance Benchmark
    1) Benchmarking results are for a queue depth of 32.
    2) The numbers of threads used for performance benchmark are: 1 for Sequential and 4 for Random for NVMe devices; 1 for Sequential and 1 for Random for SATA devices.
    3) Benchmarking may not work with some removable storage devices.
    4) Performance Benchmark may get timed-out on ASMedia controllers if the driver does not handle multi thread operations (IOs).

    Firmware Updates
    1) The PC will be shut down automatically after firmware updates (Samsung Magician counts down 20 seconds before shutting down)
    2) Firmware updates may fail on Samsung brand SSDs connected to AMD controller or IRST v10.0.0.1046. Please retry using default SATA AHCI controller (Microsoft drivers).

    Performance Optimization
    1) Performance Optimization supports only the NTFS file system.
    2) Performance Optimization may take more time to complete depending on the user system environment, therefore this process is recommended for users for whom performance optimization is essential. Performance Optimization is only supported in Samsung SSD 840 EVO and 840 Series models.
    3) Windows may experience delays while Performance Optimization is in progress on ASUS Sabertooth 990FX systems with AMD 1.2.1.269 drivers.

    Secure Erase
    1) Secure Erase is not supported when an NVMe device is connected as the primary disk.
    2) For NVMe devices, Secure Erase may not work on systems where the Security Freeze Lock has been activated by the BIOS and a Microsoft NVMe driver is in use.
    3) Samsung Magician provides different ways to erase disk depending on the disk’s interface type. (DOS bootable solution is only available for SATA interface SSDs.)
    4) While making a DOS bootable solution for Secure Erase, please make sure the Device Manager window is closed.

    For more details, please refer to the Samsung Magician installation guide.
    - www.samsung.com/samsungssd
  • How do I clone a disk when the source disk is larger than the target disk?

    You should move your media data, such as movies, music, and photos, to other storage or delete as much as you can.
    The source disk must be smaller than the target disk to start data migration.
    Samsung data migration SW provides the above function for user convenience.
    However, users should prepare sufficient storage to move media files.
  • What Samsung SSD tools are available for users?

    Samsung provides Magician/Migration tools for users;
    each software tool is accompanied by an Installation Guide and a detailed instruction manual that describes system requirements, and other important information.
    Be sure to read the guides before using the product.

    The programs shown below are available for download at the Samsung.com website.

    Samsung Data Migration Software
    Samsung Data Migration software allows you to copy the data stored on your computer's current storage device to your new Samsung Electronics
    SSD (Solid State Disk) quickly, easily, and safely.

    Samsung Magician Software
    The Samsung Magician software is designed to help users easily manage the health and performance of their Samsung SSD. In addition to providing vital SSD health status information, Magician will assist users in updating firmware, measuring performance, and optimizing the configuration of a Windows operating system installation.
    Samsung Magician software is developed and distributed exclusively for owners of Samsung Solid Sate Drives (SSDs).

    Download link:
    To download the latest software & manuals, please visit below website.
    - www.samsung.com/samsungssd
    - www.samsung.com

Here you can find answers to questions about Portable SSD T5.