FAQs

Here you’ll find frequently asked questions and solutions for your computing life upgraded with Samsung V-NAND SSD.

  • Is there a limited warranty for Brand SSD and Brand CARD?

    [Branded SSD]

    Samsung warrants to the purchaser of the product in its original sealed packaging that the product is free from defects in material and workmanship, subject to the conditions stated herein, for the shorter of :
    (i) the limited warranty period, which duration is specified in the table of Limited Warranty Condition below, beginning on the date the product was purchased in its original sealed packaging;
    or
    (ii) the period ending on the date when the ssd has exceeded its TBW (Total Bytes Written) threshold as may be indicated by Samsung’s Magician software (for specific information on this threshold,
    please refer to the data sheet for your particular ssd product, which is available at www.samsung.com/ssd or www.samsung.com/samsungssd )

    Limited Warranty Condition (Period and TBW)
    Product Capacity Product Warranty Policy
    (Period or TBW)
    750 EVO120 GB
    250 GB
    500 GB
    3 years or 35 TBW
    3 years or 70 TBW
    3 years or 100 TBW
    830 Series64 GB / 128 GB / 256 GB / 512 GB3 years
    840 Series120 GB / 250 GB / 500 GB3 years
    840 PRO Series128 GB / 256 GB / 512 GB5 years (73 TBW for enterprise applications)
    840 EVO Series120 GB / 250 GB / 500 GB / 750 GB / 1 TB3 years
    845 DC EVO Series240 GB
    480 GB
    960 GB
    5 years or 150 TBW
    5 years or 300 TBW
    5 years or 600 TBW
    845 DC PRO Series
    400 GB
    800 GB
    5 years or 7,300 TBW
    5 years or 14,600 TBW
    850 EVO Series120 GB / 250 GB
    500 GB / 1 TB
    2 TB / 4 TB
    5 years or 75 TBW
    5 years or 150 TBW
    5 years or 300 TBW
    850 PRO Series128 GB / 256 GB / 512 GB / 1 TB
    2 TB
    10 years or 150 TBW
    10 years or 300 TBW
    950 PRO256 GB
    512 GB
    5 years or 200 TBW
    5 years or 400 TBW
    Note ) In the event that a valid proof of purchase is not available, the limited warranty period will be determined by the date of manufacture.
    If SSD warranty replacement is required, please contact the service center.
    Return the drive only. Do not send the accessories as they cannot be returned.
    No support without warranty for reverse exported product.
    If SSD is damaged during delivery to the service center, Samsung can reject the warranty replacement request. Be careful to package the SSD securely to prevent it from damage during delivery.
    If your product is replaced, we cannot back up your data for you. Please back up your data before sending the product to the service center.

    [Branded CARD]

    This warranty is provided to the original end user purchasing from an authorized reseller, and is not transferable. Proof of purchase may be required.
    The product must be used in a device that is compliant with the specifications of the Compact Flash Association or SD Card Association, as applicable; use with any other device voids this warranty.
    Samsung is not responsible for any failure or defect caused by any third party product, software or component, whether authorized or not.
    This warranty is void if the product was not used in accordance with its instructions or was damaged as a result of improper installation, misuse, unauthorized repair, modification or accident.
    Samsung does not warrant, and shall not be responsible for, any lost data or files contained in any product (including in any returned product), regardless of the cause of the loss.
    Samsung SD Cards and Micro SD Cards are not intended to be used for continuous recording purposes for example, in surveillance systems such as a car-black box.
    The product must not be used in life support systems or other applications where failure could threaten injury or life.

    Warranty Period
    ProductMicro SD CardSD Card
    Standard5 years5 years
    EVO (Plus)10 years10 years
    PRO10 years10 years
    Note ) If the SD Cards and mSD Cards be used in surveillance systems such as a car-black box, the warranty period will be limited for 1 year.
  • Does modifying or tampering my Samsung SSD void the warranty?

    Yes, modifying or tampering with the Samsung SSD in any way voids Samsung’s warranty on the SSD.
  • What happens after I send my SSD to a Samsung service center?

    After receiving your SSD, S-ASC(Samsung-Authorized Service Center) will evaluate any damage and authenticate the serial number and the model code to verify that the warranty is valid.
    After authentication, S-ASC will screen the SSD for any problems.
    If there is any problem with the returned SSD, S-ASC will replace the drive with another SSD and mail it back to you.
    If no problems are detected, S-ASC will return the original SSD to you.
    For your reference, most returned SSDs have no problems.
    Please read the install guide and FAQs carefully before you return your product so you are not inconvenienced by an unnecessary return.

Here you can find answers to questions about Portable SSD T5.