Windows 8: Fixing System Boot Issues

Last Update Date : Jan 09. 2018

Step 1:
Checking PC Power Supply Connection

- Verify that computer power cord is properly connected to your PC

- Press the Power button to check the power LED

Step 2:
Checking Monitor Connection

- If connected to external monitor, make sure each component has good connection

- Ensure monitor is turned on and set to the maximum brightness

- Press Fn + F3 key repeatedly to adjust the brightness for a laptop computer

Step 3:
Resetting BIOS Setup

- For Laptop: Remove all devices that are connected to the computer. 
  For Desktop and all-in-one PC: Remove all devices from the computer except keyboard 
  and mouse

- Press and hold the Power button for at least 4 seconds to shut it down

- To access BIOS setup, turn the computer on again and immediately press F2 key 3-4 times  
   repeatedly to access BIOS setup

- Press F9 key to initialize the BIOS settings then press Enter key

- Press F10 key on BIOS settings to save and exit BIOS setup

Step 4:
Recovering System Files

- Shut down the computer

- Turn the computer on again, run the Recovery program
   If your system fails to access Recovery, it could be due to hardware problem) 

- Restore the boot files before restarting the system

Step 5:
Restoring Your System to Its Original State

- If an error message still appears, press and hold the power button for at least 4 seconds to 
  shut it down 

- Turn the computer on again, access the Recovery program to roll back to its original status

Table
Note

If the problem persists after going through steps 1 to 5, it could be due to hardware problem

 

Need more help? Contact Us.

Online

Live Chat

Monday to Friday (Excluding Public Holidays)
9:00am - 7:00pm

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call

1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us