Software Upgrade

Keep your mobile up-to-date, safely and quickly

Upgrade to the latest software available for your phone, and enjoy enhancements like new features, extra speed, improved functionality, OS upgrade and fixed for any bug.

Keep your mobile up-to-date, safely and quickly

What is benefits of software upgrade?

Release the up-to-date software version continuously for:

1. Improvements of performance and stability.

2. Resolve the potential problems by fixing bugs and errors.

3. OS upgrade and new features experience.

How to check for the latest software version?

Option 1. OTA(over the air) without cable

Go to Settings > (More) > About device > Software update > update

Before upgrade by OTA,

- Recommend using a proper Wi-Fi network to avoid abnormal carrier data fee.

- Make sure to charge the battery (more than 50% capacity) and to have the enough device memory. (at least 1GB )

- Do not remove the battery during upgrade.

- Do not use the rooted device.

Option 2. Computer with a cable

Install the 'Kies' and run it after connecting your phone. Simply follow the instructions shown in the 'Kies' software upgrade menu.

Option 3. Visiting the shops

Samsung Experience Shops(SES) are supporting the Smart Service* with software upgrade. Ask software upgrade service to Samsung experience Consultant at Samsung Experience Shop; you can enjoy the Samsung device, its accessories and contents freely during the upgrade time.

* Smart Service may not be available in some shops under space condition.

Q&A

Q. I'm concerned about my personal data loss like contacts and photos after software upgrade.
A. All user data is preserved after upgrade. However, we recommend you backup the data before upgrade.
Q. When I use OTA software upgrade wirelessly, I found the packet data is necessary. Does it charge the fee?
A. It's depend on the policy of your network provider. It's recommended to use the available Wi-Fi network.

Need more help? Contact Us.

Online

Live Chat

Monday to Sunday (Including Public Holidays)
Open 24 hours

Email

We'll respond within 3 to 5 working days of your request.

Email to CEO

Contact the dedicated CEO's office.

Call

For Mobile Device and Samsung Apps Enquiries

1800-4252997
(1800 GALAXY S)

From other Product Enquiries

1800-7267864
(1800 SAMSUNG)

From Overseas

For Mobile Device and Samsung App Enquiries
+65 69161260

For other Products Enquires
+65 69161261

Monday to Sunday (Including Public Holidays)
Open 24 hours

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Please take note on the revised operating hours for all our Service Centres during this period:

1) Causeway Point
2) Plaza Singapura
3) Vivocity
4) Westgate

Monday to Saturday - 11:00am to 07:00pm
Sunday and Public Holiday - 11:00am to 05:00pm

Contact Us