Galaxy Fold Premier Service

Your Galaxy Fold comes with specialised customer care services designed to deliver the best possible experience to our valued customers.

24-hour Concierge

Need assistance? Our Galaxy Fold consultants are available 24/7 to assist you with your enquiries. Reach out to us on Live Support via Live Chat in the Samsung Members App. Alternatively, you may call our call center consultants at 1800-4252997 (1800 GALAXY S)

Screen Replacement and Repair

Sometimes life may bring an unexpected incident to your Galaxy Fold. Fret not. You are entitled to a one-time screen replacement or repair within 1 year from the device purchase date.

Do note that you will need to pay a deductible of SGD$200 for the screen replacement or repair.

For the usual price payable for screen replacement or repair not covered under the Galaxy Fold Premier Service, please refer to https://www.samsung.com/sg/support/screen-replacement for more information.

Door-to-Door Delivery

Saving you time and trouble is our priority – our dedicated service staff will pick up and deliver your Galaxy Fold at your convenience.

You can also enjoy other complimentary customer service benefits, such as 30-day 1-to-1 exchange for functional defects, data transfer assistance, diagnostic checks, one-time 1-to-1 in-box accessories exchange, and dedicated and priority queue at authorised Samsung Customer Service Centres at VivoCity and Westgate.

Terms and conditions apply. For more details, kindly see the full Galaxy Fold Premier Service Customer agreement here