Troubleshooting Guide for Samsung QuickDrive Washing Machine

Last Update Date : Jul 12. 2018

Washing Machine can be complex. When a problem is encountered, some are easy to fix whereas others may require professional to diagnose. However, with a little bit of troubleshooting, there are several avenues which you can take to help you save money before calling for maintenance: 

Table

Problem

Action

Does not start

• Make sure the washing machine is plugged in

• Make sure the door is properly closed

• Make sure the water taps are open

• Press and hold Start/Pause (Hold to Start) to start the washing machine

• Make sure Child Lock is not activated

•  Check the fuse or reset the circuit breaker

Water supply is insufficient, or no water is supplied

• Fully open the water tap

• Make sure the door is properly closed

• Make sure the water supply hose is not kinked or clogged

• Make sure sufficient water pressure is applied

Detergent remains in the detergent drawer after washing

• Make sure the washing machine is running with sufficient water pressure

• Make sure the detergent is added to the centre of the detergent drawer

• Make sure the rinse cap is inserted properly

• If using granular detergent, make sure the detergent selector is in the upper position

• Remove the rinse cap and clean the detergent drawer

Excessive vibrations or makes noise

• Make sure the washing machine is installed on a level, solid floor . If the floor is not level, use the levelling feet to adjust the height of the washing machine

• Make sure the shipping bolts are removed

• Make sure the washing machine is not contacting any other object

• Make sure the laundry load is balanced

• The motor can cause noise during normal operation

• Overalls or metal-decorated clothes can cause noise while being washed. This is normal

• Metal objects such as coins can cause noise. After washing, remove these objects from the drum or filter case

Does not drain and/or spin

• Make sure the drain hose is straightened all the way to the drain system. If you encounter a drain restriction, call for service

• Make sure the debris filter is not clogged

• Close the door and press and hold Start/Pause (Hold to Start)

• Make sure the drain hose is not clogged

• Make sure the drain hose is connected to a drain system that is not clogged

• If the washing machine is not supplied with sufficient power, the washing machine temporarily will not drain or spin. As

soon as the washing machine regains sufficient power, it will operate normally

The door does not open

• Press Start/Pause (Hold to Start) to stop the washing machine

• It may take a few moments for the door lock mechanism to disengage

• The door will not open until 3 minutes after the washing machine has stopped or the power turned off

• Make sure all the water in the drum is drained

• The door may not open if water remains in the drum. Drain the drum and open the door manually

• Make sure the door lock light is off. The door lock light turns off after the washing machine has drained

Excessive suds

• Make sure you use the recommended types of detergent as appropriate

• Use high efficiency (HE) detergent to prevent oversudsing

• Reduce the detergent amount for soft water, small loads, or lightly soiled loads

• Non-HE detergent is not recommended

Stop functioning

• Plug the power cord into a live electrical outlet

• Check the fuse or reset the circuit breaker

• Close the door and press and hold Start/Pause (Hold to Start) to start the washing machine

• Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain

• There may be a pause or soak period in the cycle. Wait briefly and the washing machine may start

• Make sure the mesh filter of the water supply hose at the water taps is not clogged. Clean the mesh filter periodically

• If the washing machine is not supplied with sufficient power, the washing machine temporarily will not drain or spin. As soon as the washing machine regains sufficient power, it will operate normally

Load is wet at the end of a cycle

• Use the High or Extra High spin speed

• Use high efficiency (HE) detergent to reduce oversudsing

• Load is too small. Small loads (one or two items) may become unbalanced and not spin completely

• Make sure the drain hose is not kinked or clogged

Leaks water

• Make sure the door is properly closed

• Make sure all hose connections are tight

• Make sure the end of the drain hose is correctly inserted and secured to the drain system

• Avoid overloading

• Use high efficiency (HE) detergent to prevent oversudsing

Has odours

• Excessive suds collect in recesses can cause foul odours

• Run cleansing cycles to sanitise periodically

• Clean the door seal (diaphragm)

• Dry the washing machine interior after a cycle has finished

No bubbles are seen

(Bubbleshot models

only)

• Overloading may screen bubbles

• Severely contaminated laundry may not generate bubbles

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