Troubleshooting Guide for Samsung Refrigerator (Applicable models only)

Last Update Date : Jul 16. 2018

Your Refrigerator is the most useful appliance in your home. It is vital to ensure that it keeps running smoothly, so that the food is kept fresh at all time. If you encounter an abnormal situation with the Refrigerator, check on the table below and try the suggestions:

Please note: This article is applicable for Samsung Food Showcase Refrigerator (RH57, RH60 and RH62) and Samsung Twin Cooling Plus Refrigerator (RS58 and RS62) models

Table

Symptom

Action

Does not operate or cool

• Make sure the power cord is connected properly

• Make sure the temperature control is set correctly. Try setting to a lower temperature

• Make sure to keep the Refrigerator away from direct sunlight or a heat source. Failing to do so may affect the cooling performance

• Make sure the Refrigerator has enough room from the rear and side walls or the cabinet. Failing to do so may affect the cooling performance

• Too much food may block the ventilation of the Refrigerator. To keep the Refrigerator in normal operation, do not put too much food inside

Food in the fridge

freezes

• Check if the temperature control is set to the lowest temperature. If so, change to a higher or the optimal temperature

• This happens if the ambient temperature is too low. Set the temperature higher

• Check if food containing a high portion of water is put in the coldest area of the fridge or near the cooling vent. If this happens, move the food to other shelves in the fridge

Emits noises

• Make sure the Refrigerator is installed on a stable, flat surface

• Make sure the Refrigerator has enough room from the rear and side walls or the cabinet

• Make sure to keep the Refrigerator from impurities or foreign objects inside or underneath

• The Refrigerator may produce a ticking sound from inside, which occurs when the various accessories contract or expand. This is not a system failure

The front corners

and sides become

warm and form

condensation

• To prevent condensation from forming, the Refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment
may not work effectively. This is not a system failure

• Make sure the door is closed properly. Condensation may form if you leave the door open for some time

• Condensation may form on the exterior surface of the Refrigerator if humid air comes into contact with the cool surface of the Refrigerator

The ice maker does

not make ice

• You must wait for 12 hours until the Refrigerator makes ice

• Make sure the ice maker is not stopped while making ice

• Make sure the water tank is filled with water

• Check if the icemaker bucket contains ice clumps. In this case, empty the icemaker bucket and try again

The water dispenser

is not functioning

• Check if the water tank is frozen. If so, select a higher fridge temperature

• Make sure the water tank is filled with water

• Make sure the water tank is installed properly

• Make sure the water filter is installed properly

Produces a bubbling

sound

The refrigerator makes this sound during the cooling process, which is normal

A bad smell comes

from inside the

refrigerator

• Check for any spoiled food. We recommend cleaning the Refrigerator on a regular basis and remove any spoiled or suspect food items

• Make sure strong smelling food is wrapped up airtight

Frost forms on the

interior walls

• Make sure no food blocks the vents of the Refrigerator. It is also important to arrange food items evenly for ventilation

• Make sure the door is closed properly

Condensation forms

on the interior walls

or around vegetables

• This happens when food containing a high portion of water is stored uncovered, or the door has been left open for a while

• Make sure food is covered or put in sealed containers

Ice maker does not

supply Ice cubes

Check the following:

• Push the water dispenser lever to check the water supply

• Push the ice dispenser lever to check the operation of the auger motor in the ice maker assembly

• Check if there are any objects that obstruct the auger motor from running. If found, remove the objects and clear the motor area

• If the ice maker has not been used for an extended time, the icemaker bucket may contain ice chunk that obstructs the auger motor from running properly.
In this case, remove and empty the icemaker bucket, and try dispensing ice

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