Cannot use biometrics in Non-secured screen lock after upgrading to Android Oreo OS

Last Update Date : Jun 21. 2018

Due to new Google's Security Policy, features (Samsung Pay, Samsung Pass, 3rd Party Apps) that use biometrics (face, fingerprints, and irises) are only available when you use a secure screen lock type (Pattern, PIN, or Password) in Android Oreo OS environment. Biometric authentication will be suspended for unlocking and verification in Apps if non-secure screen type (Swipe, None) is used.

If you have been using biometrics without a secured screen lock before upgrading, you will be able to continue using it after upgrading.

Thank you for your feedback!

Need more help? Contact Us.


Live Chat

Monday to Friday (Excluding Public Holidays)
9:00am - 7:00pm


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.


1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us