Conditions that will affect Fingerprint Registration in Samsung Galaxy Note8
When scanning your fingerprints on the device, take note of the following conditions that may affect the feature’s performance:
• Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces
• The screen protector on the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity
• Ensure that both the fingerprint recognition area and your fingers are clean and dry
• The device may not recognize fingerprints that are affected by wrinkles or scars
• The device may not recognize fingerprints that are small or thin fingers
• Make sure to cover the entire fingerprint recognition sensor with your finger. The sensor is not able to recognize your fingerprint if the finger is bend or use a fingertip.
• To improve recognition performance, use your registered fingerprints to perform tasks on the device
• In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object
While registering, please cover entire fingerprint recognition sensor with at least 80% of your fingerprint. Keep your finger flat against the home key and lift it up at a moderate speed. The fingerprint sensor is sensitive to moisture, so make sure both the screen and your fingertip are dry.
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