How to fix frozen, black screen or unresponsive issue Samsung Galaxy Note9?

Last Update Date : Aug 20. 2018

If problem arises with your Galaxy Note9,  rectify the issue and consider the following steps:

How to fix frozen screen or unresponsive on Samsung Galaxy Note 9?

If your device is frozen and unresponsive, you may need to close Apps or turn off the device and turn it on
again. Press and hold the Power key and Volume down key simultaneously for more than 7 seconds to restart it.

If after restarting the device and it still freezes or unresponsive occasionally, there are some actions you can try to help correct this symptom:

1 Use the Galaxy Note9 Device maintenance menu to help optimize the device and check for Malware
2 Create memory space
3 Check for SW updates for your device
4 Check your device in Safe mode

To enter safe mode, power off your device completely. Press and hold the Power button and release it when the Samsung Logo appears. Press the Volume down key immediately and hold it until your device boots up
5 Perform a Factory data reset by tapping on Settings > General Management > Reset > Factory data reset

Before performing the factory data reset, remember to backup all important data stored in the device
5 If one of the Apps is causing the issue, remove Apps Data/Cache by tapping on Settings > Apps > Choose the Apps > Storage > Clear Data or Clear Cache

What to do if part of the display appear black in color?

All Samsung smartphones undergo rigorous internal inspection test, and are always being controlled under Samsung’s high level of quality standards internally.

As device defect is judged based on Samsung’s standard basis, please visit our Samsung Service Centre to check whether your device has any faulty.

How to fix unexpected shut down on Samsung Galaxy Note 9?

To fix unexpected shutdown, charge your phone fully and let the battery drain until it is shut down.

After that, perform a factory reset on your device to check if the problem is resolved. If problem still persists, please visit our Samsung Service Centre to check on your device.

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