Samsung SmartThings Water Leak sensor won't connect
If after initial setup and your Samsung SmartThings Water Leak sensor won't connect, ensure that SmartThings Hub is installed and follow these steps:
Tap Devices at the bottom center > Select the Three Dots icon at the top right > Edit > Remove the device using the minus sign on the right > Confirm delete
a. Tap Add device > Add device manually > Moisture sensor > Samsung SmartThings
b. While the Connect Home is searching, press and hold the connect button on the Water Leak sensor for 5 seconds
c. Release the button when the LED light starts blinking red. The LED should blink green three times when it connects to the Connect Home
a. Bring the sensor within 10-feet (3-meters) of the Connect Home and try the reset and repeat the steps detailed in Setup. Confirm the sensor is working
b. Move the to the final location and confirm it continues operating
a. To check, go the device list in the app: My Devices. Look for a device with the generic name Leak Sensor
Thank you for your feedback!
Need more help? Contact Us.
Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm
* For any printer related enquiries, please visit HP website .
Find out more about how you can get face-to-face help.